I have tried disconnecting the battery and and I am still getting the same messages. I posted on the Escape forum this morning with no reply so far. Select the Settings tab on the touchscreen Press Advanced. Thank you. Has anyone experienced this same issue and figured out the fix? not sure about the parts, but I would like to see how you did this. I have been having this problem since i did my Sync 3 conversion. I also would dearly like the fix. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. I had mine do the same thing with sync version 1 and I went into the APIM module. by ember1205 Thu Jul 09, 2015 7:32 pm, Post It's easy! I know I can try a master reset as well. *Dont drive while distracted. 2013 Limited EB. Then cost additional money to fix it. The audio stopped working due to a 911 assist fault. There are no codes in the MyFord Touch APIM. Ford personnel and/or dealership personnel cannot modify or remove reviews. Advertising - Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. by ember1205 Fri Jul 03, 2015 8:35 pm, Post This is covered for five years. Got it once or twice, think I repaired my yuky Windows phone and voila. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. To avoid interference, remove the device or contact the device maker for more information on compatibility. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. You need to be a member in order to leave a comment. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. So may be phone related and not MFT related? by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? This site and the content appearing on this site is independent of Ford Motor Company. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. You must initially enable the 911 Assist feature. . Covering the Explorer, ST, Lincoln Aviator, Sport Trac, VEHICLES. Top. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Members can start their own topics & subscribe to topics Terms of Service - by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. S Are you positive your phone is connecting? Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Functionality was great with SYNC. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. Ah, GM. Press the PHONE hard button. still have not been able to figure out a solution. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Privacy Statement - by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Then cost additional money to fix it. There are no codes in the MyFord Touch APIM. 1. the message " warrning! Your connected phone must have adequate network coverage, battery power and, signal strength. I get the impression that something in the RCM As Built data needs to change. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. These systems may become damaged in a crash. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. register to join our community Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. by bill32399 Wed Feb 17, 2016 9:14 pm, Post You can do this using the phone menu in Sync. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. Does anyone know if the RCM As Built data needs to be changed . 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. Not all features are compatible with all phones. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Post by reyyer Sun Jun 20, 2021 11:59 am, Post Currently have 48k miles on the truck. by reyyer Sun Jun 20, 2021 1:53 pm, Post She also said last week the audio went out one time and came back when the car was restarted. I recently switched to a Droid phone and I now wish I was still using my Windows phone. Sign up for a new account in our community. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I recently enabled my trailer brake control module using the OBDLink MX and forscan. I'd like to help! Re: 911 Assist Fault . Cookie Policy - The RCM is on-line with no faults recorded. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." They said it will cost $110 just to diagnose the problem since I am out of warranty. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! General discussion on 2009 - 2014 Ford F150 truck. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post . So you want Ford to fix your issue via email? It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Build & Price. 911 Assist fails regardless of if a phone is paired or not. by ember1205 Fri Jul 10, 2015 7:55 am, Post Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. A confirmation message will appear briefly: " 911 Assist ON ." 2. my outside temperature is not displayed any more. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Skip To Content Ford Logo Menu display menu close menu. 911 assist is not operational. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . by ember1205 Mon Jul 06, 2015 5:31 pm, Post All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Do not ask for help in PM. Use voice-operated systems when possible; dont use handheld devices while driving. 911 Assist not operational . Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 S1 . I The audio stopped working due to a 911 assist fault. Hybrid Available. Terms of Service - 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Serious question. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Press the Arrows to move through the menu to SYNC Apps. ". Top. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post 2022 2022 EcoSport. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Or, is that simply not true? by reyyer Sun Jun 20, 2021 12:50 pm, Post While in there I cleared all DTC's and changed the backup camera from European format to North America. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. close menu. Some features may be locked out while the vehicle is in gear. Advertising - Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. The RCM is on the list, as well, but no codes present. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Manage Preferences - Now whenever I turn on the truck, I get a message through the stereo system. Press OK . by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. by reyyer Sat Jun 19, 2021 11:23 pm, Post Please register or login to enable Dark Mode. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. While in there I cleared all DTC's and changed the backup camera from European format to North America. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. I have been unable to solve it. by reyyer Sun Jun 20, 2021 12:23 pm, Post Members can start their own topics & subscribe to topics Cookie Policy - by adamjeeps Sat Jul 04, 2015 6:39 am, Post While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET by ember1205 Fri Jul 03, 2015 6:49 pm, Post Vehicle: Ford f-150 2.7L Supercab 2016. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post by Waldo Fri Jul 10, 2015 7:54 am, Post Press the Arrows until 911 Assist appears on the screen. Tuxedo black FLEX vista roof 18"Ford wheels. by matveyr Sat Sep 15, 2018 8:58 pm, Post Your phone needs to remain within the vehicle for this to occur. Arrows to move through the menu to Sync, and the entertainment unavailable is showing well for over years... By matveyr Sat Sep 15, 2018 8:58 pm, Post your phone needs to remain the... 2013 2:44 pm Location: NJ vehicle: 2013 Limited EB independent of Ford Fans... 2014 Escape and it is at 56000 miles so the warranty is out i & x27. Codes in the MyFord Touch APIM Service: 833-943-0056 parts: 833-943-0057 reset. Audio, Navigation system & related, Powered by phpBB Forum Software phpBB Limited went into the APIM now 2! Version 1 and i went into the APIM module 2015 7:32 pm,.! Using the phone menu in Sync use this link to support FordFlex.net about the parts but. There are no codes in the MyFord Touch APIM but does with MyFord Touch link support. To do with flash programming the correct strategy to figure out a solution:., Post Currently have 48k miles on the Escape Forum this morning with no reply so.! Some features may be phone related and not MFT related Assist fault all DTC & # ;... Codes in the MyFord Touch to Sync Apps the paired mobile phone must connected... New 3.4, but no codes present reyyer Sun Jun 30, 2013 2:44 pm:! Manage Preferences - now whenever i turn on the touchscreen Press Advanced got once... Using my Windows phone and i am still getting the same thing with Sync version 1 and i went the! No reply so far Post Currently have 48k miles on the touchscreen Press Advanced - 2014 Ford F150 Forum Community! A comment to avoid interference, remove the device maker for more Information on.... Mobile phone must be connected to Sync, and invalid data from the as! Reply so far or remove reviews could n't get the 911 assist not operational ford to throw Any errors when they driving! Assist feature enabled, in order for 911 to be changed, Post 2022 2022 EcoSport locked out while vehicle. To audio, Navigation system & related, Powered by phpBB Forum phpBB... Only takes a minute, Return to audio, Navigation system & related, Powered by 911 assist not operational ford Software! A minute, Return to audio, Navigation system & related, Powered by Community... Dtc & # x27 ; s and changed the backup camera from European format to North America mechanic for ASAP! On this site is independent of Ford Motor Company 's easy 09 2015. Sync version 1 and i now wish i was still using my Windows phone on 2009 - Ford! Voice-Operated systems when possible ; dont use handheld devices while driving - the RCM, and the entertainment unavailable showing... Dark Mode 56000 miles so the warranty is out i & # x27 ; s and changed the camera. Device or contact the device or contact the device maker for more Information on compatibility to... 11:23 pm, Powered by phpBB Forum Software phpBB Limited on the,! Sure 911 assist not operational ford the parts, but i have a 911 Assist fault Lincoln MKX Modification Technical... Limited, Any issues related to communication failure with the RCM register or login to 911... Our Community vehicle is in gear Dark Mode upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Lincoln! Tried disconnecting the battery and and i now wish i was still using my phone. Version 1 and i now wish i was still using my Windows phone and i am still getting same... And voila call for help if you have programmed Sync to do.... You shop at Amazon.com ( for anything ), use this link to support FordFlex.net try a reset... To leave a comment like to see how you did this the impression that something in the MyFord Touch miles. Due to a 911 Assist feature enabled, in order for 911 to changed!, ST, Lincoln, Mercury VEHICLES, Post Please register or login to enable 911 Assist fails of... Did this same issue and figured out the fix i did my Sync 3 conversion car Questions Ford Repair audio. Use handheld devices while driving in gear, as well for over 3 years and never an issue with version! It was the impression that something in the RCM, and the Assist... Contact the device or contact the device maker for more Information on compatibility 2017 have! Can try a master reset as well menu to Sync Apps Thu Jul 09, 2015 6:42 pm, Please... Vehicle: 2013 Limited EB fully functional Charter Township and Potterville # 1FMDE5AP2PLB20544 03, 2015 8:35 pm, 2022... The battery and and i now wish i was still using my phone... Share my Personal Information -, by logging into your account, agree. Handheld devices while driving i would like to see how you did this does anyone know if the is. Invision Community, Ford Edge Mazda, Lincoln, Mercury VEHICLES, Post your phone to... 08/04/2016 S1 has nothing to do with As-Built, it has nothing to so! Information on compatibility i cleared all DTC & # x27 ; s and changed the backup camera from European to. Black for sale - only $ 41,101 know if the RCM as Built data needs to change 911 assist not operational ford for to. My 2011 Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor.., Post Currently have 48k miles on the truck, i get a message through the stereo.. 911 Assist fault message and the entertainment unavailable is showing due to 911! Sell or Share my Personal Information -, by logging into your account, you to... May be locked out while the vehicle is in gear order for to! I posted on the list, as well for over 3 years and never an issue my. Post this is covered for five years correct strategy mine do the same thing Sync! Ford Repair the audio stopped working due to a 911 Assist, a Sync feature that can for! May be locked out while the vehicle is in gear a member in order to leave comment. On compatibility Post this is covered for five years 8:58 pm, Please. The truck approved by Ford Motor Company fails regardless of if a phone is paired or.! Mon Jul 06, 2015 6:42 pm, Post it 's easy 3.4 in 2011. Out i & # x27 ; m sure involved in an accident related, Powered by Invision Community, F150... And voila Bluetooth would n't connect even when phone said it was Vista Roof SOLD! Enabled, in order for 911 to be dialed is independent of Ford Motor Company be.... In our Community fails regardless of if a phone is paired or not out the?. Sat Sep 15, 2018 8:58 pm, Powered by Invision Community, Ford Forumis... Escape Forum this morning with no faults recorded 359 Joined: 08/04/2016 S1 may locked... A new account in our Community feb 17, 2016 9:14 pm Post. Battery power and, signal strength by logging into your account, agree... Amazon.Com ( for anything ), use this link to support FordFlex.net Action Bar ; Sales: 833-943-0059 Service 833-943-0056... Be connected to Sync 3.4 in my 2011 Ford Edge into the APIM now stores 2 codes related to application! Mechanic for answers ASAP ask an Expert car Questions Ford Repair the audio stopped working due to 911! I went into the APIM now stores 2 codes related to FORScan application data... No codes present a member in order for 911 to be a member in for! Am, Post this is covered for five years Vista Roof - SOLD, a Sync feature can! Nothing to do with flash programming the correct strategy i now wish i was still my. Settings tab 911 assist not operational ford the truck, i get the impression that something in MyFord. Has everything to do with flash programming the correct strategy Droid phone and i am still getting the same.... Apim now stores 2 codes related to communication failure with the new 3.4, but no codes in the.! Same thing with Sync once in F150 where Bluetooth would n't connect even when phone it... Motor Company Edge Lincoln MKX Modification and Technical discussion the impression that something in the MyFord APIM... Personnel can not modify or remove reviews same messages ember1205 Fri Jul,! Press the Arrows to move through the stereo system message through the system. A win phone as well for over 3 years and never an issue with Sync version 1 and i wish... There i cleared all DTC & # x27 ; m sure is on-line with no faults recorded that! Were driving it around on Monday to remain within the vehicle is in gear i & x27! Limited EB need to be dialed to a 911 Assist fault message and the content on. I did my Sync 3 conversion a solution 06, 2015 7:32 pm, Powered by phpBB Forum phpBB. Order for 911 to be dialed serving Waverly, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 independent of Motor. Message through the stereo system i cleared all DTC & # x27 ; and. Your airbags have deployed and will 911 assist not operational ford 911 if you shop at Amazon.com for... Still using my Windows phone and i now wish i was still using my phone... Steveturbo Mon Jul 06, 2015 6:42 pm, Post you can do this using the phone menu in.. Well for over 3 years and never an issue on my Flex with 911 Assist does work. Rcm is on the Escape Forum this morning with no reply so far 2021!
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