Make a written request using the Practice tear off prescription request slip. How long must this keep going until someone fully investigates? We try to reserve our GP appointments for patients with more serious health problems. Diabetes - Managing Blood Glucose Level (HbA1c). 2 talking about this. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Due to extraordinary circumstances face-to-face appointments may be difficult. Please allow 2 working days before collecting your prescription. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. NR17 2AF Map. If you are registered for online access then you can order your prescriptions by following the directions after logging into . Using your NHS account. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. 56.7% vaccinated, of 1602 eligible people. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Egton Medical Information Systems Limited. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. 56.78% were satisfied, of 213 respondents. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Normally I have meds delivered, which has been an excellent service. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Request repeat medication or managing existing requests. You can also find out if you are entitled to free prescriptions. By continuing to use this site you are agreeing to itsuse of cookies. Attleborough The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Send secure messages to your GP. NR17 2AS. 96.90% had confidence, of 215 respondents. Station Road SurgeryStation Road We are sorry for the experience you had when trying to contact the Practice by telephone. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Find out more about online health and prescription services. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. You have nominated your pharmacy of choice. We currently deliver to around 160 patients in the villages surrounding Attleborough. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Change your contact and personal details or change your password. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. We've put some small files called cookies on your device to make our site work. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. Page last reviewed: 21 August 2020 Station Road SurgeryStation Road NR17 2AF Map. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. We would also like to use analytical cookies to understand how our site is used and improve user experience. View and share your medical record. removal of moles and skin lesions) - provided in-house; . We are setting up a new delivery service for our dispensing patients. More information on the service can be located here. NR17 2AS Map, Queens Square SurgeryQueens Square Station Road SurgeryStation Road We are a family general medicine practice. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. 82.88% with recommended measurement, out of 2,698 patients. In future you may wish to consider registering for our Online Services. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. By asking your local pharmacist to request on your behalf. Check symptoms, find possible treatments and find out when to seek help. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Notice If you take medicine regularly you'll usually have a repeat prescription. Flu vaccinations - Under 65 At Risk Groups. View the cost of prescriptions on the NHS website. see parts of your health record, including information about medicines, vaccinations and test results. 84.48% within a recommended level, out of 799 patients. NR17 2AF Map. We will use a cookie to save your choice. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. The Nominated pharmacy section with a nomination. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. Website and Digital Marketing by White Bear. Messaging. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. This method is quicker and safer and can include any pharmacy of your choice. Let us know your preference. Your pharmacy of choice is referred to as your nominated pharmacy. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Attleborough When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. I cannot find a way to get an appointment. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Some high street pharmacies also deliver. Attleborough Some GP online services are only available in certain areas. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. My Account. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. In all cases please order your prescriptions at least 2 working days before they are needed. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. View NHS information about opening hours, contact details, directions, appointments and GP service details. (If you make your request by post, please enclose a stamped addressed envelope). We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. But you can ask for your medicine at your GP surgery if you do not want to do this online. Health services you can access online. We will use a cookie to save your choice. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. see communications between your GP surgery and other services, such as hospitals. How on earth am I supposed to make an appointment? We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. Manage an account on behalf of another patient or relative. Order Now. My mother left hospital with a head injury. We would also like to use analytical cookies to understand how our site is used and improve user experience. NR17 2AF Map. View more. Attleborough surgeries take not it can be done. Find out how to renew your repeat prescriptions. Accessibility You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. Attleborough Staff Login, GP Website Design by iatro. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. We are allowed to dispense only to those patients who live more than one mile from a pharmacy. I think this is disgusting to ignore mental health in this way. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Some high street pharmacies also deliver. We would also like to use analytical cookies to understand how our site is used and improve user experience. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. . If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Medical record. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. We make it easy to register you and your family. Request repeat medication If you would like to request repeat medication, follow the steps below. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. Including Station Road and Queens Square branches. Cant get through on phone. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Please do not use this message box to request other items of medication or send enquiries to the surgery. We are working hard to resolve it. Norfolk Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. If you wish your prescription to be available for collection from elsewhere, e.g. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. The website wasnt working. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. Message your practice. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. We'll be in touch shortly. Toggle navigation Find-My-Doctor.co.uk. Before you make your choice you can read more about our cookie policy. order repeat prescriptions. You can add or change your nominated pharmacy in the. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. More than half of GP practices are connected to Patient Access with more joining every day. Both sites dispense medicines to eligible practice patients. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Attleborough NR17 2AS Map, Queens Square SurgeryQueens Square There are 3 ways to order a repeat prescription from your GP surgery. We make it easy to register you and your family. Flu vaccinations - Aged 65 and over group. We would like to apologise for the issues you experienced on this occasion. Patient does not provide medical advice, diagnosis or treatment. Proxy. nter a postcode to find a local pharmacy. Analytical cookies send information to Google Analytics. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Receive your test results, get a referral or tell us youve changed your home address. Patient Satisfaction with GP Practice Appointment Times. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. Attleborough Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. 76.88% reviewed by GP, out of 160 patients diagnosed. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. Medical record. Select Repeat Medication from the menu, then New medication order. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Attleborough If yours is one, register today to benefit from a faster, smarter . We will use a cookie to save your choice. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Pharmacy of choice is referred to as your nominated pharmacy in the contact and details... Please put your name and date of birth in the villages surrounding attleborough I. To deliver safe Patient Care while also preserving the wellbeing of our GPs attleborough surgeries repeat prescriptions.... Processed and available to collect from Bushey health Centre within 2 working days before collecting your prescription be. We currently deliver to around 160 patients in the county Glucose Level ( HbA1c ) the issues you on! 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