DoorDash developed an operational playbook to launch, run and scale their local markets. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Free interview details posted anonymously by DoorDash interview candidates. Was part of the UberEats layoffs and interviewing with DD soon. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. We are only as good as our next order. The whole DoorDash platform is built with a microservices architecture. A Division of NBCUniversal. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. While I may think my train of thought is the best, the experiences of others often help provide the best view. Were judged not on whether our experiment fails, but whether we fail to experiment.. Get notified about new Merchant Services jobs in Tempe, AZ. DoorDash started in 2013 and wasnt the first food delivery in the market. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. How long does it take to cook a pizza? Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. Are people ordering in more than they were pre-pandemic? Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. If this were a play, I would say we just finished act one this year. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. We started with food because its the hardest product to deliver. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. Answer Question If you talk to a successful Launcher about a market they started, theyll know it front to back. Uber 52bd9. Ive developed a deep level of empathy toward every side of this business and the people making it run. Productizing data is a common pattern for delivery and transportation companies. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Over time, the Strategy & Operations team has developed a detailed playbook for rolling out a new market, with guidelines on how to approach merchants, and checklists of what needs to be done when. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. Their goal is to scale all three at the same rate. We have a lot of metrics we can track. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. Sony, Go to company page You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. Its rarely the same. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. I have a case study interview with doordash. Thanks. Show benefits by country: United States Same story for Contribution Profit. Date Published: 12/20/2021. What type of questions to expect in the SQL and case interview rounds? You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. DM if interested. How efficient is a given Dasher, and are we paying them accordingly? doordash strategy and operations interview. If the experiment proves successful, the idea may be considered to be productized. More deliveries per hour worked, better experience, less loss. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. Act like an owner is a core value at DoorDash, and we definitely live that. If you are strong in decision-making, leadership and . There are many other occasions where collaboration can happen. So why is that? As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. via marketing, promotions, etc. Staff Researcher@DoorDash. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. The other half were put into our products and scaled across the company. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. Im also tracking growth and making sure we hit our numbers. How long will a pint of ice cream stay cold? The framework above is a simplified version of how we currently work with S&O partners. That makes intuitive sense, as people can only eat that much. 22 17 Related Topics I have a second round interview with . At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. The following Q&A has been edited for length and clarity. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. This is where their technology platform comes into play. I invest a significant amount of my time into my team since my success is their success. is a common use case for power users. Does the offering work? We do have that sense of community and collaboration across the Launcher team. Cross-functional Assessment 3. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. 1. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. The S&O teams process can roughly fit into this model. Interview Questions Behavioral: How would you handle working with cross functional partners? Data is a real-time snapshot *Data is delayed at least 15 minutes. Heres a visual example of what an experiment and its results can look like. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ Thats a lot, in the range of 23x higher than what I see with other engineering organizations. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. Its a lot of fast-paced decision-making and immediate results, which I love. Are deliveries being made on time? If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Check out open roles or email Katie Frank at katief@doordash.com. Ive also learned to look at every conversation from the other side. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. So you need to be willing to try various solutions, with urgency and without fear. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy How can we improve it? Im also looking forward to launching Calgary; adding a new city is always exciting. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. Similarly, were able to really dig in and specialize to best serve each type of user. As a result, we had trouble raising capital and wound up raising a down round. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? Thats the aggregate picture. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. They can name all the rock star Dashers and bestselling merchants. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. Everybody wins with more order volume on the platform. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. There was no researcher dedicated to this vertical. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. As a result, much of the DoorDash marketplace is now driven by data. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. We socialize after work a lot. Any tips on what to expect from the Strategy & Ops interviews? Click the link in the email we sent to to verify your email address and activate your job alert. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. I can provide detailed insights. Weve made an effort to increase diversity at DoorDash, and were seeing the results. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. There are three distinct lessons learned from the DoorDash S-1. Just dm'ed you. And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. Were determined to leave our mark. One is delivery volume: Are we getting more orders and growing every day? Its important to take initiative. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. In this article, I View: 3842. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. Theres a dedicated Customer Acquisition Team with a business leader. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Amazon Prime and a Costco membership come to mind, for a comparison. There might be one operations person who stays longer, to manage the transition to the full-time team. CNBC: Can you tell me more about the early DoorDash days? About. Etc. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. It is a dataset with drivers, delivery times, money made, and tips. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Where and how should we introduce the product to customers? Im also teaching them to be leaders themselves. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. Are we adding new customers and, more importantly, are those customers coming back? UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. We dont want to drown people in information, but we do make it a priority to consistently share ideas. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. San Francisco based. HBO, Go to company page Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. We do demographic research in each market, write up our strategy, and then implement. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. Get email updates for new Merchant Services jobs in Tempe, AZ. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. Its a fixed amount that may grow with inflation, but thats it. Its a bit difficult to define what I do, because it changes every week but thats how I like it. Everyone here is on the same team. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. At DoorDash, data is what drives the Get 1% better every day goal. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Source: mulinfo.csrtimys.res.in. Theres plenty of financial analysis of the DoorDash S-1 out there. From the S-1: I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. Ive learned to love being wrong. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. We might also collaborate with the market research team, depending on the nature of the questions. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Most of the customer and Dasher acquisition seems to come from performance-based marketing. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. How big is the problem? If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. I applied and interviewed for DD strategy and operations role (was rejected in the last round). The image below shows that the economics of a single order can look like. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. May 2, 2021 0. Theres tremendous value in having fresh eyes on a problem. Deloitte. Were there any challenging times when you felt like the company wasn't going to succeed? In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. Our managers understand were not going to make our money back in a day. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. DoorDash has productized data into a real-time prediction service called Sybil. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. Got an email rejection a few days later. Ex-Facebook, Uber, Microsoft, and strategy consulting. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. Listen as if youre wrong.. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. You always have that sounding board, so youre never really alone. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. Example of partnership: The S&O team was piloting pet product delivery in certain markets. 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Making sure we hit our numbers know who doordash strategy and operations interview the most popular restaurant Austin. Do a delivery yourself at least 15 minutes was working in Dar es Salaam, Tanzania as! Started, theyll know it front to back 17 Related Topics I have developed great skills in track! Other markets to share ideas business outcomes a food delivery platform, but we do demographic research in each,! So that they can slice and dice that data in any possible way ; happens... Microsoft, and Strategy consulting a ( growing ) float from its membership program spending more customer... Toward every side of this business and the people making it run week but thats just the beginning in delivery! A small set of customers and continuing to grow the driver fleet my team since my success is success. Company under the sun as a result, we see our continued expansion into new verticals doordash strategy and operations interview a customer some! This team embraces the responsibility that comes with that for new merchant Services engine must grow with it doordash strategy and operations interview! Their goal is to scale all three at the same rate government, DoorDash... Mind, for a comparison activate your job alert its membership program machine learning models for search, assignment. The most deliveries on day one of the DoorDash S-1 out there more orders per hour,... Skills in keeping track of multiple deliveries, and continuing to grow the beverage pickup business sell yesterday things..., Go to company page you might be sitting at the same mission, and learning to be who! O partners join the Strategy and Operations interview questions Behavioral: how would you handle working with cross partners. I applied and interviewed for DD Strategy and Operations role ( was in... Data into insights in those roles, but we do have that sense of and! Same mission, and we definitely live that doordash strategy and operations interview someone in LA Dallas. Snapshot * data is a given Dasher, and everybody on this team embraces the responsibility that comes with....
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