They should really say, "we will not take reservations from YOU". The travel club is a little vague about the benefits and the costs. Grand Palladium Colonial Resort & Spa: Grand Palladium Travel Club Membership horror story - See 9,430 traveler reviews, 9,738 candid photos, and great deals for Grand Palladium Colonial Resort & Spa at Tripadvisor. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. The main difference between the memberships are: * Access (type of rooms where you can book or stay at as a member, and Resorts as well, like access to Royal or Not), *Membership expiration (2, 5, 10, 30 or 50 years), The combination of all this factors determine the type or kind of membership. Palladium Travel Club. I contacted Palladium on your behalf. That presentation for Palladiums club took almost all day and, if its website is any indication, it was filled with lofty promises and hyperbole. Or perhaps youll find the perfect gift for that special someone in your life Black Friday hotel deals to the most exotic destinations, Go online for the best Cyber Monday hotel deals, Grand Palladium Bvaro Suites Resort & Spa, Grand Palladium Lady Hamilton Resort & Spa, Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Vallarta Resort & Spa, Grand Palladium White Island Resort & Spa, Grand Palladium Palace Ibiza Resort & Spa. Dear Wopper,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.Although we were very saddened to read that our Service did not live up to your expectations, we are grateful for the time you took out of your day to reach out to us and notify us of your experience.We are very sorry for any inconvenience regarding our Miniclub, as we clarified at that moment, I take the opportunity to explain you again that was a misunderstanding and the person in charge of the Mini Club did never forgot your son. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of Palladium Hotel Group in America and Europe. Riviera Maya click here for the pdf PTC Tours ingles RM, Punta Cana click here for pdf PTC PC Excursions (es). On top of that, the "3-year membership" was only for 2 years. Travel Troubleshooter: Help, my $1,000 Marriott gift card is invalid! Christopher Elliott's latest book is "How To Be The World's Smartest Traveler . Travel Troubleshooter: Can Palladium Travel Club keep my money? Your session has expired. It is nice to read that you like those aspects of your stay, from the beauty of the landscape to the wide quality and variety gastronomy offer. Grand Palladium Punta Cana Resort & Spa: This Review is of the Travel Club. We are glad to read that those were pleasant aspects of your stay among us.We deeply lament that our restaurant service did not live uo to your expectations. I suppose this would be the greatest pro in my opinion, having the ability to travel with greater frequency. The perfect place to visit with your family and friends. My husband and I soon realized that the . There you were, minding your own business on an all-inclusive vacation, and out of the blue someone invites you to a brief sales presentation. He is the person in charge of these transactions. more. Now they're REALLY on super avoidance mode and are completely ignoring me and not helping me at all.I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. It is unbelievable how unwilling these customer service representatives are at helping me. My wife and I decided to return to the Grand Palladium Colonial to celebrate Xmas & new year,this being our third visit to this beautiful hotel/resort.Everything was as wonderful as our previous visits, the food gorgeous as usual,the scenery stunning but for us it's the staff who are so friendly and helpful who made our holidaySo a big Hello and THANK YOU to our favourites Santiago and Valentin brilliant and funny and also to Rosa and Maria we love you. Question: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. They were great and would recommend them. Travel Troubleshooter: Help, my $1,000 Marriott gift card is invalid! The Resort shares facilities and services with the Grand Palladium Lady Hamilton Resort & Spa.. Check in was good, the bell man took us in a cart to our villa. Most Luxurious Mexico: Grand Palladium Costa Mujeres, All Inclusive Resort & Spa - See 8,274 traveller reviews, 7,589 photos, and cheap deals for Grand Palladium Costa Mujeres, All Inclusive Resort & Spa at Tripadvisor. Review tags are currently only available for English language reviews. Travel Troubleshooter: The air in a Vrbo rental is unbreathable. I would stay at the Barcello Maya Beach or Bahia Principe rather than the grand Palladium. Two days after we purchased the club membership, we decided to cancel and notified Palladium of our decision. All Inclusive, Dining, or Romance resorts are all available, along with plenty of flight package options. 2023 marks the much-anticipated opening of both Sofitel Legend Casco Viejo Panama and Raffles Boston Back Bay Hotel & Residences, alongside renovations at iconic . At the members' parties you will collect thousands of anecdotes. If youre thinking of booking a getaway with your partner, friends or family to the bustling island of Ibiza, or perhaps organizing an unforgettable vacation to a resort on Mexicos Riviera Maya, or even planning an anniversary or honeymoon trip to an adults-only hotel in Cap Cana in the Dominican Republic, all you have to do to achieve your wildest travel dreams is pack your bags, thanks to our Black Friday deals available very soon indeed. Dear Noel58,There is no better reward for us to read our guests full satisfaction on their stay at our Grand Palladium Colonial Resort & Spa hotel, we are sincerely grateful for the time you took out of your day to share such a praising 5 star review on your overall holiday experience among us. However, here goes. If you love playing volleyball on the beach stay awayAs a general overall review, the resort is ok. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. Related Articles It is a scam and they will never help you with anything. Travel Troubleshooter: The air in a Vrbo rental is unbreathable. Members pay the balance. IRS delays tax deadline for Bay Area, but California hasn't followed: What should you do? Members of the Palladium Travel Club may enjoy a wide variety of exclusive benefits: The programs are design to give you all the flexibility when you travel to our resorts, so, for that reason you will pay the preferential all-inclusive rate depending the type of room and hotel that you prefer to stay at. We give you everything you need for you and your companions to have a perfect vacation. Is a refund possible? We signed a contract and paid $1,540 for our membership. On top of that, the "3-year membership" was only for 2 years. Despite the fact that sometimes the average waiting time for the thematic restaurants a la carte is more than we desire, it is the better way to offer this extra service for free to all our guests. We had a great room villa 9 #1931. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. All other TC room categories will have access to the respective room service menus that all guests may order from. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. A brief, polite email to one of them might have helped your cause. PROUD TO BE A #topemployer2023 For the third year in a row and for the first time in all the geography we operate! Discover the your CLUB! Your case is yet another reminder to pay close attention to the details in your sales presentation and review the contract carefully before you sign. Discover the benefits offered byPALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our hotels and resorts. This includes its Caribbean destinations, such as: Dominican Republic. I accept the terms and conditions and the Privacy Policy, and I consent to receiving commercial information. Lucea. You will not find better equipped or more complete facilities for children anywhere else in these destinations. But it wasnt me! Grand Palladium Costa Mujeres, All Inclusive Resort & Spa, Playa Mujeres: 8,269 Hotel Reviews, 7,813 traveller photos, and great deals for Grand Palladium Costa Mujeres, All Inclusive Resort & Spa, ranked #10 of 14 hotels in Playa Mujeres and rated 4.5 of 5 at Tripadvisor. Forums Palladium Travel Club. A short distance from the famous Punta Espada Golf Club designed, Los Establos horse riding centre, and Scape Park natural theme park. Any time is a good time to treat yourself to a getaway. Click on the links below to view the tours that will be discounted: You may find useful information in the archived forum. Keep in mind that the more specific the request the less likely it is to be fulfilled. I think travel companies hurt themselves when they market their products in this way. See 6,061 traveler reviews, 6,332 candid photos, and great deals for Grand Palladium White Sand Resort & Spa, ranked #5 of 8 hotels in Solidaridad and rated 4.5 of 5 at Tripadvisor. I believe I have the legal right to cancel my membership, and we want to exercise that right. You'll receive a membership card and a login for the company's website, which promises you special negotiated rates on travel. Cap Cana is a luxury hotel located in the most exclusive part of Punta Cana, on the east coast of the Dominican Republic and just 10 minutes from the international airport. After all, you had just signed a contract and made a down payment but hadn't started using the product yet. And if it comes at a massive discount - even better! Wherever it first appeared, the truth is, today, Black Friday has become a worldwide phenomenon where consumers can cash in on the very best deals around to buy up all their Christmas gifts. The Grand Palladium Costa Mujeres Resort & Spa, built ensuring the minimum environmental impact and . After a year of hard work but only seeing losses, stores would see the light at the end of the tunnel on this day just after Thanksgiving, as consumers finally set their sights on stocking up for Christmas. We are thrilled you appreciated the hotel facilities and lament you did not enjoy the variety and quality of our gastronomy. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. Note : The travel club exclusive room service menus below are available only to those members who are staying in either an Ambassador Suite or a Signature Suite. Besides those tours, we have the usual to Negril departingat 10:30amwhich includes Seven Miles Beach, tax free shopping and Ricks Caf sunset and the1:00pmdeparture that visits the shopping tax free, local handcraft market and Ricks Caf as well. How could you not want to sign up for something that offers endless possibilities to change your way of traveling forever? We are very surprised about your comment regarding this issue, please feel free to contact me directly in order to clear this point, but please accept our apologies if found this situation as our negligence.We deeply regret to read your comment about our a la carte restaurants reservations system. My husband and I soon realized that the membership is not beneficial to us and that we cant afford it. I don't like the high-pressure sales tactics used by travel clubs. Would dismantling Interstate 980 repair damage to Black neighborhoods? By then, it may be too late. Price is per person based: 2 adults . It is a priority to create a better travel experience for our members, which is why as of January 1, 2023, Room Service will become part of its all-inclusive service for guests staying at Grand Palladium brand hotels. Start creating PTC moments at your favorite home away from home. We will let you know in advance if it affects Palladium Travel Club sales room and offices. The package prices range from $508 per person to $14,125 per person. Rooms. As a Palladium Travel Club member, you are entitled to preferential rates in all the group hotels, which means a wide range of options to enjoy with your family, your special someone or your friends. That the membership is not beneficial to us and that we cant afford it customer service representatives are at me. Did not enjoy the variety and quality of our decision Inclusive, Dining, or Romance resorts are all,!, having the ability to travel with greater frequency is always a great room villa 9 1931! '' was only for 2 years comes at a massive discount - even!! Unwilling these customer service representatives are at helping me such as: Dominican Republic be a topemployer2023. 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