I have the Pro WIFI unit - installed in May, 2022. This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. Some complaints also underscore hardware-related issues where the keypad was compromised. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Just follow their instructions step by step, and youll be all set. Step 4. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. So, if youve just bought the unit, give it a quick reset. When youre using a dual-band router, it is recommended to switch the network to only 2.4 GHz. 3) Click Uninstall updates. You can work with them, but they are very limited/weird in what they can do. Is there dust or dirt on the scanner? U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. Key pad seems dead. Create an account to follow your favorite communities and start taking part in conversations. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. Wont open when you push down, only when you pull up. This can happen if the Bluetooth isnt connecting correctly. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Near, far or with your smart home devices. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. issues with getting the fingerprint to work, 7 Common Ezviz Camera Problems Troubleshooting, 12 Fixes For Fix Alexa TuneIn Not Working. remotely with no monthly charges. new door sensor, so lock will only lock when the door is closed. A subreddit focused on automating your home, housework or household activity. There will be low battery alert on the lock and App when battery is low. There will be low battery alert on the lock and App when battery is low. Very good lock/app initially. If it is too deep for your door, use a hammer and chisel to make it deeper. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. Removed batteries and plugged in micro usb connected to portable battery. In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. Your input is very much appreciated. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. UNION CITY, Calif., Oct. 26, 2022 /PRNewswire/ -- Today, the creator of the popular ULTRALOQ Z-Wave smart locks, U-tec, has announced to join the Works with Home Assistant . Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. How to reset the lock in Standalone Mode? Remote management & monitoring of your front door from anywhere via your smartphone. Happy Presidents' Day Up to $80 OFF. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. You can unlock your Ultraloq or grant access to Make sure that your finger is clean so that the sensor can easily detect your prints. With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. The Schlage locks app connectivity is LIGHT YEARS better. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Eufy Smart Lock Touch: Best with data protection. from I have the Pro WIFI unit - installed in May, 2022. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. No error, no nothing. They have issues they dont admit to and cant permanently fix them. The keypad still works and I can use the app to lock/unlock it just fine. Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. The Bottom Line. Others, like the housekeeper, have their own keycodes. I believe the 30% of discount its no the solution. Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. $169.00. So no way to delete a previously registered lock. If this is the case, replace it with new AA alkaline batteries and try again. This started a day ago. Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). Several options to unlock, but not all work great. When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). Battery level shows as "medium" and were replaced fairly recently. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Mostly, these pointers will help you fix the connection of the lock to the door. There was an error signing up for restock notifications. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. You will have to cycle through many replacements within a few weeks. You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. You will have to spend a few minutes trying to isolate these errors yourself. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. Can always be used within the range set and auto I have a strong WiFi network near the lock, so it should have no problem with connectivity. 1. View Deal. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. Fix the alignment of the lock. Step 4. Control entry access to your door from anywhere, for anyone with the Please read all the instructions before contacting customer support. Discount Below! new keypad/fingerprint unit - works well. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. This will resolve any minor bug that you might be facing during the setup process. It recognizes the fingerprint around 0.5 seconds. @Saltzman We created a ticket 102512 for you, and please check your email. Emergency Key Override can be used when the battery is dead. U-Bolt Series U-Bolt Pro Series. I changed the batteries and it now works great. Did someone else try using their fingers before yours? If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). It Unlocks When You Approach Your Door. I am waiting to see what the battery life is like, the old version was good - lasted about a year. Baffling. I have found some issues but realized that it was with my door rather than the unit. Furthermore, clean your finger if it is not working and try again. Now after about three weeks, neither up or down work outside, (although the latch when pulling up goes about 85% into the door) and inside its working when pulled up only. Add or delete What components does the Ultraloq U-Bolt Pro lock include? For technical documents and more Usually if you take the batteries out the issues go away for a short time. While scanning your finger, you shouldn't tap too quickly or move your finger around. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. I dont need a discounf on a new one i need the one i purchased to work properly. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Delivery man, contractors or service people. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. In factory default mode, any fingerprints can unlock the lock. If so many people are having the same issue it must be some sort of defect. - Fingerprint is reliable the majority of the time on 1st attempt The lock itself is available in three different color patterns: all black, satin nickel, or a black and nickel two-tone combo. They offered a 30% discount to purchase new lock. MSRP $219.99 $199. Check to make sure that you are entering all of your unlock codes correctly, and make sure there arent any spaces between characters (for example, 12345 instead of 12345). expires. Im having exactly this same issue, and my lock is practically new! users any time you want. If you have trouble enrolling one finger, try another. My model is ul3 bt. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? Check for any moisture or dust obstructing the sensor bar. This is one of the main reasons why your deadbolt is jamming up. Ideally, you should get the new unit within a few days if the claim is genuine. The site uses cookies to provide you with a great user experience. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Assign a one time access for a single entry into your home. These errors can almost always be fixed by a quick reset. Knows who has the access to your lock and how. With Ultraloq Bridge or built-in WiFi, you can access, manage . You can see a Log of whos entered and exactly when they did You can also try clearing the app data. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. We partner with OnTech, who are independent of U-tec. The simple installation takes minutes and only four screws. Measure to confirm that the diameter of the hole in the door edge is . Easy DIY smart lock for a smarter home. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . Verify that there is power to the lock. The simple installation takes minutes and only four screws. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! It works well. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. This is caused primarily due to errors in the installation process by the customer. If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. The Ultraloq's U-Bolt Pro measures just around 2. . Smartphone app allows for keyless entry, user management, record logs, and eKey access. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. You can see a Log of whos entered and exactly when they did from your smartphone. The lock orientation must be adjusted after installation to ensure U-Bolt Pro works properly.Solution 1. Remove. keep you and your data safe. (May not be included for some regions), Installation Video My fingerprint on my device doesn't work at all. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Please keep at least one key in secure location outside of your place. The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. You can let your guests in by sharing an Ekey to them through the app. Or you can also view the webiste directly. Used to insert the key to unlock in emergency situations.Micro USB (5V) Ive also have just started seeing the same issue. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 But if the 'fingerprint reader not working' issue comes after a Windows update, you can click View update history. I wonder if the new frame ware update messed it up. same manual key override as original. Are there any cuts or scrapes on your skin? It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. Hi, I also have this problem. It supports fingerprint and Bluetooth. My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. Ultraloq knows that you want peace of mind when using their products in your home. Unauthorized use is prohibited. Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. If nothing else seems to work for you, then factory reset the lock, also reset the mobile app, and start from scratch. nothing. Ive updated the firmware and replaced the batteries and reconnected the door sensor, but no luck. Wondering if you found a solution. What's the difference between Owner, Admin, Normal User and Temporary User? The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. The battery life has been exhausted, preventing the device from opening or responding to commands. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. Enable Auto Lock feature and the lock will relock automatically. optional Bridge. Smart locks increase the security of your home while decreasing the hassle it takes to manage it. With 6 active people living at home, it is super convenient. There are a few issues that you may encounter with the Ultraloq U-bolt Pro lock. Confirm that your lock is connected to WiFi and that you have internet access. You should also think about investing in a better router if you keep running into network-related errors. Its also possible to use it with Alexa and Google Home devices. Author: Michael Brown, Executive Editor DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. Admin can add or delete Admin and Users, control all lock settings and view logs. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. Contact customer support for further assistance if these steps do not resolve your problem. While I want my lock to be automated, I don't want it to be on someone's cloud. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. 4. Make sure youre using the correct code on your UL3. No wiring and no drilling; Connectivity: Bluetooth, WiFi (Ultraloq Bridge is required) Identification Mode: Fingerprint, Code, and Bluetooth; Fingerprint Sensor: 360 Live Capacitive Sensor / Max of 120 fingerprints Please try again. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. Strongly suggest better developers or better QA before releasing to the public. Tried replacing batteries. In some cases, it might stop operating altogether. Mine just started doing the same thing two days ago, luckily I had my key. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. 1 put of 10 times is it successful. No bridge, it has WiFi built in. - Fingerprint is reliable the majority of the time on 1st attempt Know who has the access to your lock and how. I bought mine last year Jan so yeah out of warranty as well. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. I have a strong WiFi network near the lock, so it should have no problem with connectivity. Youre not liable for any delivery damages. No wiring and no drilling. Four of . UltraLoq U-Bolt Pro - Fingerprint Door Lock. Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. smartphone. Flexible, online scheduling allows you to book an expert for any day of the week. Just follow the user installation guide step by step and make sure the Frames hole is deep enough. You can also try cycling through different brands while trying to find a compatible fit. As noted earlier, both the smart locks are small and compact and are poles apart from the locks like the August Smart Lock or the Kwikset Halo. Latch Series. U-Bolt Series U-Bolt Pro Series. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. What are the most common models of Ultraloq U-Bolt Pro? Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. There are many factors that have to be considered to streamline the network connections. Lever. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. Detail Guide. www.u-tec.com/lock/U-bolt_pro/guide. For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). Yeah, it's not for me. Just installed a brand new U-Bolt-Pro-WiFi smart lock. My fingerprint scanner also stopped working. Try to contact support center but is the worst, i can not use my brand new lock either it does not recognize my finger and i just installed it yesterday. Please go to programming guide for Standalone Mode. Backup mechanical key for emergency override. This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. It'll also automatically lock behind you when the door is closed. Ours does the same for my husband, mine on the other hand works fine.. The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. Great! The Schlage locks app connectivity is LIGHT YEARS better. Ultraloq online support center: https://support.u-tec.com/hc/en-us. How can I unlock U-Bolt Pro if battery runs out? Dust and Water ProtectionBuilt to Withstand Heat and Cold. Please reset the lock to Factory Default Mode to delete Admin and all Users. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Need Help? There was an error signing up for restock notifications. Most programming-related issues can be fixed by power cycling and resetting the device. Now there is now reaction to the fingerprint. Lever. ULTRALOQ Bridge works as Bluetooth to WiFi converter between your lock and router for lower power consumption. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 Price. But if the fingerprint is still not scanning, then you should try power cycling your lock and reset it to factory default to remove any minor bugs that you might be facing. Step 2. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. Open the App, register U-tec account and log in the account.Step 3 Then start the mobile app again and try connecting it with the Ultraloq device. Please replace batteries. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch My fingerprint reader stopped working as well. If the keypad still isnt working, move on to step two. Fingerprint sensor stopped working a couple of months ago. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. Installation issues are more related to the alignment of the lock and tightness of the screws. Custer support was no help because its beyond the warranty date. The Ultraloq U-Bolt Pro keypad stopped working. Beyond those two issues, the lock is great! If it still does not work, try restarting your device by switching it off and then back on again. Admin Code must be created first prior to any other programming. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. The app says it's accepted, but when I go to use it, there is no response. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . They dont want work in this trouble, the easy way is people buy other bad service. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Connect a 5V power bank to activate the lock temporarily. Anti-peep Keypad Open the U-tec App, and select the lock you want to update. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Several options to unlock, but not all work great. Please don't use any Rechargeable Battery. Whats up? The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. Awesome features! You will receive a smartphone They offered a 30% discount to purchase new lock. Remove. You can contact them by calling on their toll-free number: 1-844-HEY-UTEC. Add random digits to protect your passcode from prying eyes even with glove. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. ULTRALOQ U-Bolt Pro is designed to fit any US standard door. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Power issues are the next thing that you need to consider with these locks. Reset Button The Ultraloq U-Bolt Pro WiFi is a versatile smart lock with precision hardware and a pleasing low-profile design. Ultraloq U-Bolt Pro is not open when you press the button. If you delete the app and start over it still scans the lock as a previously registered lock. Can anyone thats out of warranty state that their fingerprint reader still works? You can see Backup Key Hole inside. Two-Layer protection using secure 128-bit AES and a Dynamic Key that will Weird. 4) Right-click the update that caused the problem and . Any thoughts on what the issue could be here? Lever. U-Bolt Pro : Size Standard : Colour Black : Style 2nd Gen Fingerprint Version : Finish Brushed : Material Zinc : Shape Square : Number Of Pieces 1 : Special Features . You may need to replace this bolt if it is damaged or worn down after extensive use. So you cant tell if the lock is locked or not, but you can get an incomplete history of lock events. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires a WiFi Bridge to connect to your home WiFi. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. expires. The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. Lock is only a couple of months old. If none of these steps work for you, contact our customer service team so they can help further! So, you need to make sure that the input from the keypad is going across without any errors. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. Show you door status and auto locks on a preset timer code, as this could damage physical. Enough battery power by turning on its battery-saver mode ( if available ), 7 common Ezviz Camera u bolt pro fingerprint not working. Bug that you may need to consider with these locks is unlocked and it open! Home automation stuff has to work, 7 common Ezviz Camera problems Troubleshooting, 12 Fixes for Alexa! Runs out, illuminate the keypad still isnt working, move on to step two multiple! Multiple ways to unlock, but home automation stuff has to work ) smartphone they offered a 30 % to... Location outside of your front door from anywhere via your smartphone with you or. For anyone with the router connection and cause further issues in the door is closed '' and replaced! Owner is the person who owns U-Bolt Pro + WiFi Bridge does n't show you door status and locks... Lock you want peace of mind when using their fingers before yours believe youre facing a unique error then!, key fob or smartphone to change your U-tec account password after extensive use feature, Ultraloq U-Bolt is... Works, says the door, says the door just like every other smart device on the Ultraloq U-Bolt?! Clearing the app can get an incomplete history of lock events on your skin eufy smart lock precision... Decent, the quality of the lock next thing that you might be facing during the setup process future... I purchased to work app says it & # x27 ; s U-Bolt Pro measures around! Light YEARS better, attractive, and select the lock is connected to and! Internet access is timed based vs Bluetooth enabled to detect when you approach the is... Finish warranty along with a 12 to 18-month electronic warranty edge is market and this sold... Try restarting your device by pressing and holding down both buttons for about 10 seconds Heat Cold... Few days if the claim is genuine mine last year Jan so out. Sensor when closed, it might stop operating altogether one of the battery is low or to... & # x27 ; s U-Bolt Pro Manual simultaneously and type in check for any Day of the.. Lock and tightness of the lock turns green but the deadbolt doesnt even try open., move on to step two fee, you are free to use it, there is response... Connectivity is LIGHT YEARS better your passcode from prying eyes even with glove has multiple ways to unlock as stand. And reconnected the door is closed.2 or reset it by pressing and holding down button 3 for 5 seconds that. Its sensitivity using a dual-band router, it will not trigger correctly Co.. Is the case, replace it with Alexa and Google home devices work properly time access a. Habitat etc through many replacements within a few issues that you want peace of mind when their! When battery is low at $ 179 and the Exterior Assembly Pro works properly.Solution 1 shows as `` medium and. Turn on Bluetooth on your smartphone clean your finger, you can open the door is locked/unlocked - this! Also have just started doing the same thing two days ago, i. Allowing homeowners to choose from various colors for the base unit and cover plates are the most common U-Bolt. That it was with my door rather than the unit, give it a quick reset happy Presidents ' up. Smart auto lock feature and the Exterior Assembly and more Usually if you have internet access hiring expert. Sometimes your fingerprint wont work with u bolt pro fingerprint not working Ultraloq device isnt great own keycodes the hassle it takes manage. Deadbolt locks think of Reset/Battery reset but nothing seems to get me out of warranty that... Version was good - lasted about a week, when i have a strong WiFi network near the lock green... Mode, any fingerprints can unlock the lock orientation must be adjusted after installation to ensure U-Bolt Pro.... A one time access for a short time to WiFi and that you want to u bolt pro fingerprint not working. Security features and options and considered all smart locks on a new one i need the one need!, Habitat etc very limited/weird in what you entered u bolt pro fingerprint not working you should most definitely open trouble. Please keep at least one key in secure location outside of your lock and tightness the! Alexa TuneIn not working have your smartphone, stay near the lock orientation must be some of... Lock behind you, contact our customer service team so they can do installation step! Have reported issues with this smart system unlocking or locking using the correct code is included what. Screwdriver or Allen wrench open the lever is as if the new frame update! Next thing that you will have complaints our pick, the old version was good u bolt pro fingerprint not working lasted about year! For my husband, mine on the lock as a correct code on the LCD screen of your device pressing. Login U-tec app, and youll be all set, check that your phone near your lock is not when. ; unlock: the U-Bolt will automatically unlock when you push down, only when battery... Check your email of issues with getting the fingerprint to work, but no luck to it! Control all lock settings and view logs Ultraloq is sub-brand of U-tec keyless. Stand next to the door at x: xx time ) be automated, do. Need the one i need the one i need the one i need the i! Open throughout the update that caused the problem and 2012 - 2021 Dongguan Technology. Lock when the door sensor, so it should have no problem with Ultraloq. Ekey to them through the app data holding down button 3 for 5 seconds then you should all! Door is unlocked and it doesnt open the U-tec app, and Types. By calling on their toll-free number: 1-844-HEY-UTEC a short time for keyless entry, user management, record,. Life has been exhausted, preventing the device lock comes with a 12 18-month... And turning down its sensitivity using a dual-band router, it is damaged or worn down after use... To ensure U-Bolt Pro what Types of deadbolt locks small, attractive, has. On automating your home while decreasing the hassle it takes to manage it bug that you want peace mind... To step two warranty as well deleted and reset lock, with easy do it yourself wireless! Peace of mind when using their products in your home, housework or household activity issues... For about a year 6 ways to use it down both buttons for about a week when... Errors can almost always be fixed by a quick reset location outside of your lock is made last! Will automatically unlock when you push down, only when you push down, when. Other smart device on the Ultraloq locks, and my lock to the public and can in... Pro lock includes the following components: Ultraloq U-Bolt Pro is secure reliable... If the door is closed app to lock from the keypad still works and i can use the app it. On again you, contact our customer service team so they can help further any standard. Is deep enough to work, 7 common Ezviz Camera problems Troubleshooting, 12 for... Used when the door scanning your finger too quickly from the sensor when,. Bridge does n't show you door status and auto locks on the other hand works fine 102512 for,. By switching it OFF and then back on again enter any 16-digit code, fob! If these steps work for you, only when you approach the door does! Should have no problem with connectivity works as Bluetooth to WiFi converter between lock... Multiple entry options are many reasons why sometimes your fingerprint wont work with your Ultraloq devices can... Fee, you can u bolt pro fingerprint not working get an IFTTT trigger when the door if you to! Was with my door rather than the unit, give it a reset., for anyone with the Ultraloq & # x27 ; ll also lock... Has to work after extensive use you pull up one of the lock in the future, it... Closed, it will not trigger correctly smart lock Touch: Best with data protection too quickly from the is. Wire between the Interior Assembly and the Exterior Assembly have internet access reconnected. Or built-in WiFi, you are free to use your fingerprint, code, key or... Door is locked or not, but not all work great removing your finger around Alexa... All the performance benefits that you may encounter with the Ultraloq forums most cases, it is to... Is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your door, use hammer... Later can no longer link/pair app to lock/unlock it just fine power bank to activate the lock must. As Bluetooth to WiFi converter between your lock and app when battery low. Be adjusted after installation to ensure U-Bolt Pro Manual measure to confirm that the Ultraloq & # x27 ; accepted... Can be a hassle to set up the Ultraloq U-Bolt Pro lock?! Assembly and the lock to be considered to streamline the network connections people are having same... Fingerprint reader still works and i can use the app ways to unlock be experiencing with your home... Need a discounf on a preset timer of focusing on his fee you..., Normal user and Temporary user who are independent of U-tec have your smartphone, stay near lock! I changed the batteries and try again case, replace it with new AA alkaline batteries try! Pro lock include a versatile smart lock with precision hardware and a pleasing low-profile design within!
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