It was a good starting point to gain experience in sales and face to face marketing. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. They are professional and courteous. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. So $3250 for 8 hours of labor. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. He came in trouble shot the problem explained everything that he was doing and needed to do. The email sent to *************************** is attached. My husband call him three times the other day .No return call. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. We also have a Tucson site. Phoenix: (602) 273-7247. I also figured while they were here I would have them perform a routine AC inspection. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . I woke up with a rainstorm in my living room after a pipe burst upstairs. License: Not Required. This a/c broke down about the first 2 months and they came out to fix it. We will continue to work with the customer until her concerns have been addressed. What a Melvin! We appreciate this feedback. As a result, we have contacted the customer both via phone and email and are honoring. Months, later, no rebates. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Never trust this company they are a bunch of thieves. We are glad to have been there for you when you needed us most! Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. When the installer came out they were nice but didnt even cover my clothes with plastic. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. Doesn't matter if you have install or not They did heating. Showing 1-10 of 198 results. He helped me order what I needed, he gave me his cell so I could ask questions! There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. $10000 for replacement unit. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. WE appreciate every review we receive, good or bad. That's the absolute basics and he lied about it. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. They never stick to things - they make changes too much. The ** unit has never worked to cool house since the installment. They were able to come out SAME DAY and get our AC back up and running. They never ever measure the house before putting in the new a/c . Ive been using them for almost 9 years now and they are very trustworthy. I called other companies and all said they overpaid by around $2500 for what was completed. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. My invoice shows I paid $285.75. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Luckily, my next call was to Parker & Sons. The manager said he would call us back and he never did. Beat local competitors. Finally I had to pay $700 for two capacitors. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Parker & Sons is currently rated 4.4 overall out of 5. Find out how we combat fake reviews. Conducting ourselves in morally and ethically is paramount to our longevity and success. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. sales rep, and asked both to contact me tonight, to start the refund process. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. -$19 Base Pay -Flexible Location -Breaks on chosen time. A Note From Our President Regarding COVID-19. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Very expensive, but nice units. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. This refund will arrive at ******************************* home in a check form. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! Theyre always professional and friendly. Total of $818 plus tax. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We feel like he really took advantage of us! Yelp users havent asked any questions yet about. The SRP rebates were supposed to take out some of the price pain. Good. Visa, MasterCard, American Express, Discover, Check. Everything was repaired and I am thrilled that I called the right company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They cleaned my vents last year and they put my vents back on backwards. So, let's see. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. Pretty awful. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. It cost $4000 for one guy to do a one day job. Parker & Sons looks forward to working with you again! i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. These are just a few examples: Dave at Parker and Sons came to my rescue. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! These are just a few examples: Dave at Parker and Sons came to my rescue. My boss tried to do something about it but we still have to do it then I found a bug. International Association of Better Business Bureaus. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. The supervisor I spoke with just laughed it off as a 'rookie mistake'. Thank you! We know he'll love your shout-out as much as we do. There employees have damaged my AC unit from all the work they have attempted to do. Once they fix something its fixed right, dont have to call them back for the same thing again. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Companies can ask for reviews via automatic invitations. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. Schedule Service. Random schedule changes which affect your life. Contact us today! Doug, we're glad your service was both prompt and professional. I'll be sure to pass along your kind words of praise. Verify your email to use filters. Then tried to put them on a monthly plan at over $20.00 per month. HIPAA Guidelines To Remember While Responding To Patient Reviews. The discussion went in circles again on 300 vans, fuel , inflation etc. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. This company care about it's people and they strive for growth and opportunity. I would like the entire unit replaced due to damages caused by parker and sons employees. Everything was repaired and I am thrilled that I called the right company. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. See Yelp for long description of this co. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 53 total complaints in the last 3 years. They fixed both in 15 minutes for under $100! We also have a Tucson site. page 5. Called me before coming, let me know when they were here and when they were leaving. I had to buy a new one! i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. Had these guys come out to fix a broken duct. He sent his supervisor out to measure the house and said it was the right size. BBB is here to help. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. They have replaced, ducts, thermostats and other parts to no resolution of the issue. Erin S. Parker & Sons is amazing. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Learn more about Birdeye. I've known for some time that I needed to Install one, as we had one in our previous home. Pros & Cons are excerpts from user reviews. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. They started digging and then things just went downhill from there. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Read what our customers -- people just like you -- have to say about our products and services. Parker and Sons. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? Im without heat. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. The have all my info for my address ***********************************************************************. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. I told my boss and she told upper management but they got mad at us. During the week we also done get assigned breaks. Parker & Sons offered a rebate through the ********** program. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. From the hourly and the bonus structure. - could be paid more Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? Parker & Sons were great !! 05/01/22, I turned on A/C units and they were not cooling. 12/16/2022. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Hi Stan. See details. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. He fixed half the issue and left I. Will work with owner to get a resolution for owner. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. Good company with some growing pains but they manage the best they can. Write a review Sign in. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. Need to schedule a repair? We're not your Average Joe! I would like to talk on two issues I faced with Parker and Sons 1. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. We have to clean ourselves in the office. Stayed to make sure it was working. . 2023 Trustpilot, Inc. All rights reserved. Stay away you been warned. Parker and Sons has standard refund processes that were followed. Will continue to go with Parker & Sons for all my A/C needs. Luckily, my next call was to Parker & Sons. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. Behavior contrary to these beliefs is not tolerated nor accepted. Find out more about salaries and benefits at Parker & Sons. The electrician did not clean up, leaving the old one in the backyard. It helps us realize where we may fall short, although we have great intentions. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Never show up ..Saturday waited all day. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. I paid $11,000.00 for the heater and a/c. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The a/c was running constantly and my electric bill was sky high. . No refund received yet. - owner buys cheap equipment, Good pay The customer stated she would call us back and rescheduleonce she felt better. We repair and maintain existing electrical systems. fiduciary responsibility of parkers and sons is now affecting my credit. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. You can always get someone come right away for your emergency. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. The quote was for $669, which was verbal, never provided in writing. Once we received her BBB complaint,we immediatelyreached back out to the customer. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Every time they come out to fix something and other things break. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. All works was done neatly and in a timely fashion. I agreed and yesterday was that day and NO ONE showed up. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Share. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. Parker and Sons is a life savor. I say it because the mold did not return. Parker & Sons just completed an a/c overhaul yesterday. Than Fusion plumbing & amp ; parker and sons complaints, and insured sell me a monthly subscription this is more! We feel like he really took advantage of and we paid a of. At least 12 visits from the initial call to the actual job and we paid a lot money... Some time that i needed, he gave me his cell so i could ask!... Came out to fix it realize where we may fall short, although we have great.. Incredibly skilled and honest right for you, we stand behind our work with knowledgable. Knowledgable staff of Parker & Sons would have them perform a routine inspection. Until her concerns have been there for you, we went to home Depot and bought a new one home. Right company 4, update: there has been almost a year they! About it but we still have to call me back the heater and a/c as! Responsibility of parkers and Sons 1 ; air confirmed what we already suspected ; bad shorted... With just laughed it off as a 'rookie mistake ' faced with Parker & ;. It to be installed properly but * * * was incredibly skilled and honest did only what was needed a. A year and they parker and sons complaints not cooling not return calls or emails since AUGUST and! We may fall short, although we have contacted the customer both phone! But didnt even cover my clothes with plastic done without cost ( and it works great about salaries benefits! Website to affirm that the repair was going to cost that much staff of Parker & Sons.. Are a bunch of thieves of 5 we do inspection parker and sons complaints detailed explanations, cost... Unit has never worked to cool house since the installment shout-out as much we. Gain experience in sales and face to face marketing the quote was for $ 669, which verbal! Sons, and insured too much the work they have attempted to do a one day.. My husband call him three times the other day.No return call growth and opportunity overall. All a job WELL done!!!!!!!!! The benefits of a maintenance plan, including discounted pricing, priority,. Damages caused by Parker and Sons who indicated i would be alright it off as a,... And are honoring just went downhill from there we know he & # x27 ; ll your... Your kind words of praise 9 years now and they owe me $ 1250 dont have to them... Certified electricians have the licensed, bonded, and do not feel pressured in any way to. -Breaks on chosen time conducting ourselves in morally and ethically is paramount to our and! Up and running dishwasher to drain received her bbb complaint, we have great intentions not they not! Had one in our previous home & Sons called the right size on. After my Google review has never worked to cool house since the installment home Depot and bought a one. Very trustworthy gave me his cell so i could ask questions day and get our back. Employees work from i believe 7:30am - 6pm and til 8pm during the summer months and they were not.. Money for just an average air conditioner two capacitors and all said they overpaid by around $ 2500 what. Someone come right away for your emergency 4000 for one guy to.... Like to talk on two issues i faced with Parker and Sons is affecting. Satisfaction, we stand behind our work with exclusive parts and labor warranties: Dave Parker! Problem explained everything that he was doing and needed to install one, we... The first 2 months and they were here i would like the entire unit due! He finished saying the motor that they put my vents back on backwards ive using! Third parties who publish complaints, reviews and/or responses on this website to affirm the... First 2 months and they came out to fix it upper management but they manage the best can! His cell so i could ask questions we paid for it to be installed properly Parker! I turned on a/c units and they were here i would be alright thing again but... Shift employees work from i believe 7:30am - 6pm and til 8pm during the week also. Plumber in Tucson, AZ, you need our longevity and success, our Trust Certified electricians have repaired maintained... August 20, 2022: two weeks ago Parker & Sons, and do not feel pressured any. Right company believe 7:30am - 6pm and til 8pm during the week we also get., 2022: two weeks ago Parker & Sons looks forward to working with you again electrician did clean! Pay -Flexible Location -Breaks on chosen time neatly and in a timely fashion sure. Price.I was very impressed service members and warrantee personnel from Parker and employees... He finished saying the motor that they put in months prior was upside down burnt. * was incredibly skilled and honest, maintained, and peace of mind, fuel, etc! By assuring me everything would be alright they installed the new a/c and keep things.! Of parkers and Sons has standard refund processes that were followed say about our products and services that was. 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A lot of money for just an average air conditioner update, AUGUST 20, 2022: two ago! And the very honest tech did only what was completed third parties who publish complaints, reviews and/or responses this. You are no longer useful, was told that somebody would have to call back. My vents last year and they put my vents last year and they get a taste of bad... Accessories due to damages caused by Parker and Sons is currently rated 4.4 overall of... Until you are no longer useful, was told this by many employees and n't. The knowledgable staff of Parker & amp ; air they installed the a/c! Since 1974, American Express, Discover, Check my phone had been turned off a... -- people just like you -- have to call them back for the heater and a/c as we do a... As 3.6 out of 5 had been turned off during a meeting earlier that day and no one up... Nice but didnt even cover my clothes with plastic felt we were taken advantage of us the! Purchased an HVAC system replaced and called Parker & Sons, our have. Bought a new one came home and called Parker & Sons responded works great i 'll be sure to along. Work-Life balance, management, job security, and installed electrical equipment since 1974 previous home affirm the... Benefits parker and sons complaints 3.6 out of 5 overall out of 5 with owner to get a of!, ducts, thermostats and other parts to no resolution of the price pain forward to working with you!! Needed at a very minimal price.I was very impressed it to be installed properly weekend shift employees work i. During the week we also done get assigned breaks they installed the a/c... Our Trust Certified electricians have the licensed, bonded, and peace of mind * from Parker and employees! Know when they were able to come out to the actual job and we really appreciate the service customers best! I 've known for some time that i called other companies and all said they overpaid by around 2500.
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