Do Not Sell or Share My Personal Information. To echo some previous suggestions: I would attempt to call AVIS to sort this out (rather than writing a letter), escalating to a supervisor if you need to. Tuesday's Los Angeles Times had a skin-crawling story about Hertz, the rental car giant that just emerged from bankruptcy last week. Your session has expired. The only situations a rental company might assess a cleaning fee would be for severe interior cleaning requiring a significant amount of downtime to address. They can add 20 percent or more to the cost of your car. small messes, food or drink spills) is charged $20. A smoke-free Avis fleet means youll always be driving a clean, odor-free car when you rent from us. 1. To activate your account, click on the link we sent to your email at {{vm.securityAssessmentSummary.otpTokenverifiers.emailAddress.value}}. Mar 25, 2011 2:50 pm EDT. The original man I spoke to just kept saying "Ma'am I am the one who can help you and I am not reversing this charge but I can refund you $100," to which I replied "Then you cannot help me and I need to speak with your supervisor." That's what I do. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} He says he brought the truck back on time and within limits. Didn't had to start a dispute though because credit showed up in the transactions pretty soon. Days. New comments cannot be posted and votes cannot be cast, many same and similar complaints on the BBB. Please have your travel manager verify the discount code in SAP Concur. On average, move out cleaning services cost $40 to $60 an hour. The maximum amount for which a tenant can sue in Texas Justice Court is $20,000. I emailed their customer service demanding a refund, being that I was charged out of nowhere. One of their employees probably used it as a sneezy smoke spot and when another employee came to pick the car up to check it out, it smelt like smoke. We are sorry, Avis Preferred Points cannot be combined with additional offers and discounts. To avoid paying the fee, customers should refrain from smoking in or near the vehicle at all times. . Avis preferred renter about 20 times per year. No need to deal with them. The best of Aldis middle aisle this week! You should receive the official fine notice directly from the traffic authority. A smoke-free fleet means more vehicles for you to choose from when you arrive to pick up your rental. Your driver receives all of the fee. Other charges as outlined in the lease. The official notice can take up to a year to arrive, but you are likely to be charged the admin fee as soon as the rental company passes on your details. The customer will be provided with another vehicle, if one is available, and no fees of any kind will be assessed. This is actually a common tactic by the car rental companies these days to nickel and dime customers. Its pretty likely that AVIS will resolve this for you this way, since youre a longtime customer and dont have a history of this. To dispute the damage, you'll need: 1) Photos of the car you took at pick-up, during the rental and at drop-off. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} Which Way is Luxury Hotel Pricing Going in 2023? 2. if you would have a flat tire they would come and fix it) or an "Airport Recovery Charge" for $55, both of which you knew nothing about. When arriving at the parking slot assigned there was a lady inside the car, another customer, who had been assigned the same number and same car! I talked to the agent for awhile and he agreed with me that it would probably be fine after going through the wash, and after 15 minutes, the manager still didn't arrive, so the agent said it'd probably be fine and just waved me off - as I stepped into the elevator, I see the manager chasing me and telling me to stop and that my return wasn't in acceptable condition - and that's when things turned sour: $200 is absurd, a high quality interior and exterior detail doesn't even cost that much. I've recently purchased a pretty long rental in July for more than 2700 USD rental in 20 days aprox. Depending on the state law, a landlord may be able to charge a non-refundable fee for cleaning. These fees are paid in full to the vehicle's driver. I'd try that for a week before getting Amex involved. She said she would have the manager take care of it the next day and email me the new receipt. Clark says:Determining a cleaning fee is a haphazard, chaotic process with the car rental companies. But there are some steps you can take if you find youve been mistakenly charged. If you wish to use your Preferred Points for this reservation, please remove coupon code. For example, if the non-refundable cleaning fee is $150 and actual cleaning costs $300, a landlord will have to go out of pocket and make up the difference. On the date of this agreement the Tenant agrees to pay the Landlord a non - refundable sum of 40 which the Landlord will . We dropped a car off to Enterprise once and the worker came to take the car out the back, he stood with the door open finishing his cigarette in his mouth before he took it away. I received a letter via traditional mail by theAVISOperations Team stating that the car returned at Los Angeles Intl Airport was smelling of smoke odor and that I'm going to be charged 125 USD as a extra smoke cleaning fee. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including: Key / key fob. On another note: Ive had good experiences with National. OP is out $8 from the unaffiliated car wash. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} Hope Amex can sort it out do you have any ideas on what to attach to dispute other than car pictures and my emails to AVIS? Renting a car can lead to some unpleasant surprises once you receive the final invoice. Posted on May 14, 2015. How to Dispute Rental Car Damage Claims Download Article methods 1 Filing a Dispute with the Car Rental Company 2 Initiating a Chargeback on Your Credit Card 3 Avoiding Unfair Damage Claims Other Sections Tips and Warnings Related Articles References Written by Jennifer Mueller, JD Last Updated: February 16, 2023 References Refueling Fee Some rental car companies charge a fee if you do not show them a receipt for your fuel purchase. "Smokers beware, Avis will charge you this fee if there is any smell of smoke in the car and you will not get them to remove the charge." that is because there is no smoking policy, and stickers on all the windows of the cars that say. $ 3652.09. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} See our favorites for unlimited data, families and cheap plans starting at $10/month. Yes, the next time we travel, we will definitely obtain trip insurance but absolutely NOT from HomeAway! for my next car rental reservation I used AMEX travel and Alamo because I'm really disappointed at AVIS and hope that adding one more layer through Amex would save me time in case of problems. You were still being polite when you referred to it as an "odor." The last time I wrote about smoking fees in. disputing avis cleaning fee. Just tidy up your car, remove your belongings, and drop it off before you head to your next destination. Please enter a valid corporate email address. I filed a dispute with the company and asked that they remove the charge, but they arent budging.. Gonna make a phone call as soon as possible. Please enter your My Avis password to login, Login is not required to complete your reservation. ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} Avis Extra Cleaning Fee 9 years ago Save Just got back from Kauai and was charged an extra $75 dollar cleaning fee. ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} But, that may not be a good idea. They were not happy. They wouldn't budge, but Amex ultimately took my side and refunded the difference. Neither my husband nor I smoke, so there is no possible way the car smelled of smoke. If Avis doesnt budge on the charge, contact Amex and let them deal with it. Security Deposit Deductions in Arizona. Later on, a location manager will inspect the vehicle to validate the findings of the Return Agent to determine if a cleaning fee is to be assessed. In most cases, the Return Agent will inspect the vehicle at the time of vehicle return in the vehicle return area. Complaint Type: Billing/Collection Issues. {{trips.toCode}}. I rented a car for July 4th weekend and just got a letter that a "smoke odor" was discovered in the car upon return and that I will be charged a $250 fee for the required cleaning. OP has attempted to resolve the issue and the best he can now do is to initiate a chargeback. That's messed up. It seems the only charges you dispute are the painting and the cleaning. Step 2 - Reach out to Corporate A pack of cigarettes and remnants of smoked cigarettes : an empty cigarette package and remnants of smoked cigarettes are not evidence of any violation. Step 1 - Talk to the Manager After receiving the increased receipt, I went inside to speak to the manager, but he was gone for the night. He's not contemplating a chargeback FWIW, just acknowledgement from corporate that the car rental business is a customer service business. I don't smoke. Uber policy is to charge $80 if a passenger vomits or spills a drink on the seats or any surface difficult to clean. This is a known scam now by car rental agencies. Please update your credit card information. Message. ._1QwShihKKlyRXyQSlqYaWW{height:16px;width:16px;vertical-align:bottom}._2X6EB3ZhEeXCh1eIVA64XM{margin-left:3px}._1jNPl3YUk6zbpLWdjaJT1r{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;padding:0 4px}._1jNPl3YUk6zbpLWdjaJT1r._39BEcWjOlYi1QGcJil6-yl{padding:0}._2hSecp_zkPm_s5ddV2htoj{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;margin-left:0;padding:0 4px}._2hSecp_zkPm_s5ddV2htoj._39BEcWjOlYi1QGcJil6-yl{padding:0}._1wzhGvvafQFOWAyA157okr{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;box-sizing:border-box;line-height:14px;padding:0 4px}._3BPVpMSn5b1vb1yTQuqCRH,._1wzhGvvafQFOWAyA157okr{display:inline-block;height:16px}._3BPVpMSn5b1vb1yTQuqCRH{background-color:var(--newRedditTheme-body);border-radius:50%;margin-left:5px;text-align:center;width:16px}._2cvySYWkqJfynvXFOpNc5L{height:10px;width:10px}.aJrgrewN9C8x1Fusdx4hh{padding:2px 8px}._1wj6zoMi6hRP5YhJ8nXWXE{font-size:14px;padding:7px 12px}._2VqfzH0dZ9dIl3XWNxs42y{border-radius:20px}._2VqfzH0dZ9dIl3XWNxs42y:hover{opacity:.85}._2VqfzH0dZ9dIl3XWNxs42y:active{transform:scale(.95)} These fees are paid in full to the cost of your car remove... 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