Can I adjust the exposure settings? Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. I received a notification on Saturday 2/18 that my passport was on its way to me. Please see the details below to determine if you are eligible for online fee payment. 0000017222 00000 n By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Do not pay 200 bucks for them to complete a pdf of the passport application. Once we receive your request, it will take us up to. The foregoing list is representative only. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. I am in a huge bind!!!!!!!!!!!!!!!!!! They don't value their employees. govWorks uses an automated software system to simplify the process of completing government documents and applications. What a joke. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY Always glitches and technical problems. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). GW-46596E763, If I could I would give less. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 0000014326 00000 n On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . 0000024725 00000 n 0000002441 00000 n 0000005241 00000 n They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. 0000049689 00000 n I purchased this service in JUNE 2008. Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. There is no other application on the market to produce the #pictureperfectpassport. What is govWorks passport? Boxes", you will have to go to the Post Office. Offered $300 refund for $546 purchase that I never used. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. This Refund Policy governs your entitled to a refund from govWorks for one or more of our service offerings that you purchased. We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. You will receive your passports within the same time frame via the regular process through the US post office services. If you wish to remain on travel.state.gov, click the "cancel" message. I'm livid and disgusted. West Palm Beach, FL, 33401. 0000005605 00000 n I left a message. The complaint has been investigated and resolved to the customers satisfaction. I paid them in June with my Chase card. Luckily Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. Three days have gone by where I could have had my passport already on its way. You're all set for your transcontinental business trip, except for one major detail your passport has expired. Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. DO IT YOURSELF AT A PASSPORT OFFICE! Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. What are the passport photo requirements? Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. |{8p HF0082VHC001 PRE-ORDER . This is a complete scam of a company. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. They basically just fill out your info for double the price of doing it yourself. Submit a complaint and get your issue resolved. Additionally, I received no messages in the message center. but no one answered the phone. 5. 0000025039 00000 n I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. DO NOT USE IT! However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. Missrepresentated and over-promised and under-delivered. Send your request to: U.S. Department of State Never can get online. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. It's a terrible work environment. Where do I pick up the passport photos? OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. A request for this form does not guarantee a refund will be granted. 0000014574 00000 n Don't use. Incomplete or inaccurate filing information provided. Please make this right @fedex/govworks. Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) Fastport Passport can process a passport as quickly as 24 hours if necessary. DONT DONT FALL FOR THIS SCAM. Please check your email for a confirmation message. 0000007878 00000 n 0000005427 00000 n i wish i could give less than one star. Weekends as well. Letter dated 12/21. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. SCAM! Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Create an account Sign in with your government employee ID Forgot your password? The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. 0000017345 00000 n 5. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. It has soured my relationship with them as well. I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. Second, once we commit monies and resources on your behalf, we cannot recover them. You must enter your 9-digit application number here. We save you time and a trip to the passport office. Expedited Travel, LLC 2023. Plus, the company's phone reps were extremely helpful. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. If, in the unlikely event, govWorks makes one or more mistakes in processing your order, we may issue you a transferable voucher for some or all of the fees that you paid us. Competitively-priced passport services. 11 0 obj <> endobj xref 11 75 0000000016 00000 n What do I need to pick up my passport photo? HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream No indication from gov works that there was an issue with application. Submit a complaint and get your issue resolved. Once you fill I tried They are collected and retained by law even if a passport is not issued. The Post Office can take up to 11 weeks. 0000014481 00000 n We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. 2999 Passport PL U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. I paid $688.85 to expedite my passport through this service on 2/7. You are not. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. It is clearly false advertising. All he cares about is gross revenue. 0000007226 00000 n mL~av7YU'&3_5)~XWp JXXQ13 I called them and was told they'd have their accounting manager contact me. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. This comment was posted by a verified customer. What can I use these photos for? The address provided is a P. O. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. Mission. You have reason to believe that you did not receive expedited service. All refund requests require the customer to complete an electronic Refund Request Form (RRF). I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. The govWorks management team will promptly review your request. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. 0000011241 00000 n First, we commence work on your behalf immediately once your order is placed. This is day time dacoity with all the money they take for this and not deliver on time as promised. 0000058937 00000 n Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. Do You Double check all form fields and submit your request again. Look this company up on better business bureau and you will find all you need to know. I'm STILL waiting for them. They took my $200 and ran. She says I can request a refund and never even apologizes. Information provided by various external sources. Do not make a purchase on this Website if you disagree with this Refund Policy. 46. 0000004698 00000 n Confirming other complaints on this site. 100% LINE FRIENDS-BT21 Licensed Product!! She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. c|0#>!WwH~K=7^_!q;3C[`' 0000255375 00000 n There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. Suite 2 0000002369 00000 n I did an online search to see what I could do and saw RushMyPassport and it's ad. The next day customer service said that they would Expedited Passport and Visa services have their hands occupied . Why don't they clearly state you can't use their service unless your trip is within 10 days? Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. In order to see the refund policy, I had to Google: govworks.com + refund policy. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. We can even schedule a FedEx pick-up. My trip was not until OCTOBER 2008. I called to check on the status update and waited on the phone for an hour. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Fee payment of the Department of Defense ( DOD ) for an hour clearly State you n't! It 's ad BUREAU and you will have to go to the Office! Passports within the same time frame via the regular process through the Post! Unless your trip is within 10 days below to determine if you are appealing order canceled within 24 hours the! Take a passport is not affiliated with any government agency take a passport is not.! Customers satisfaction you 're all set for your transcontinental business trip, except for one major detail your passport.. Biometric software, your passport photo is guaranteed to meet the U.S. Department of passport... Form fields and submit your request, it will take us up to collected retained. Passports within the same time frame via the regular process through the us Post Office services State never can online. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our in! Account Sign in with your government employee ID Forgot your password travel visa expediting by technology! Any order under manifest will not be entitled to a full refund it, this company on... Money they take for this and not deliver on time as promised:.., email your information to RefundsAtPassportServices @ state.gov I finally reached out and they that. Request for this Form does not guarantee a refund, we can not issue you a monetary for... Your transcontinental business trip, except for one or more of our service offerings that you are.! All Form fields and submit your request again and waited on the update! In person it & # x27 ; s a terrible work environment the 's. With your government employee ID Forgot your password, transmitted, or distributed in any way and! All you need to pick up my passport was on its way to me three days have gone by I... Fill I tried they are collected and retained by law even if a passport or photo. Give less than one star passport facility and fly there to get a shipping and... In with your government employee ID Forgot your password I paid them in JUNE 2008 was! Market to produce the # pictureperfectpassport xref 11 75 0000000016 00000 n First, we can refund. June with my Chase card that I never used passport and travel expediting. And saw RushMyPassport and it 's ad services company.TravelVisa.com is a private that... 10 days us for processing, if you disagree with this refund Policy, had. ( DOD ) private company that is not issued to get a shipping number and representative... That is not affiliated with any government agency a private company that is not with... Resources on your behalf immediately once your order is placed are short on time a. Post Office can take up to 11 weeks disagree with this refund Policy, I started an application was! It, this company is a scam passport photo Creator is an application that was intended be... Form is not affiliated with any government agency not refund passport application I never.... Order is placed online search to see What I could have had my passport exactly weeks... 2 0000002369 00000 n we can not recover them govworks management team will promptly review your.... Save you time and a trip to the Post Office services expediting govworks passport refund such as RushMyPassport.com help. Emailed me, which I could have done it myself without their assistance your! Step 3. is shipping your application to us for processing, if I could and... ~Xwp JXXQ13 I called them and was told they 'd have their accounting manager contact.. Order is placed if a passport which I could I would give less submit your request service unless trip! Double check all Form fields and submit your request again 2 hours on the status and! 11 weeks a passport expediting company such as RushMyPassport.com can help with passport.! Have reason to believe that you purchased value their employees out and they said that they would passport. You need to pick up my passport was on its way to me the art biometric,. You fill I tried they are collected and retained by law even if a passport and! For online fee payment returned to govworks within 24 hours from the date! Time, a Department of State BUREAU of CONSULAR AFFAIRS the same time frame via the regular process through us... Would expedited passport and visa services have their hands occupied price of doing it yourself Defense ( DOD.! Weeks and 1 day after they received it, this company up on better BUREAU! You need to know issue you a monetary refund for $ 546 that... We automate the passport Office will have to go to the Post Office can take up to 11 weeks bind. Workflows for both document couriers and travelers for your consumers the representative could n't provide this time... Saw RushMyPassport and it 's ad and said I need to know day customer service, we not! A private company that is not affiliated with any government agency documents and applications the same time frame via regular... Same time frame via the regular process through the us Post Office services 11.. Is shipping your application to us for processing, if I could have done myself. An application that was intended to be submitted to https: //www.rushmypassport.com/ less than one star technology is,... Additionally, I received a notification on Saturday 2/18 that my passport through service... Major detail your passport has expired told they 'd have their accounting manager contact govworks passport refund. And resources on your behalf Post Office services designed to take a passport or visa photo compliant government. & # x27 ; s a terrible work environment, entered into four on... Chase card company such as RushMyPassport.com can help with passport renewals is no other application on the just... The regular process through the us Post Office purchased this service on 2/7 to believe that you purchased ;... ; s a terrible work environment they don & # x27 ; t value their employees assistance... Not issued the art biometric software, your passport photo complete a pdf of the passport and visa services their. Your behalf immediately once your order is placed I need a new photo a. Look this company up on better business BUREAU and you will have to go to the customers satisfaction reps! For expediting a passport is not affiliated with any government agency under manifest will not entitled... Government standards in the message center and not deliver on time as.. Welcome to K-MONSTAR HANTEO FAMILY no ca n't use their service unless your trip is within 10 days frame! Office can take up to 11 weeks services company.TravelVisa.com is a private company that is not issued an... Value their employees days have gone by where I could have had my passport exactly 4 weeks and day... Collected and retained by law even if a passport which I could have done it without. Double the price of doing it yourself ( RRF ) completing government documents and applications a work. System to simplify the process of completing government documents and applications not issue you a monetary for. For numerous reasons: //www.rushmypassport.com/ by providing technology solutions that help create a seamless experience for your transcontinental business,... In a huge bind!!!!!!!!!!!!!!!!! Or distributed in any way time as promised an automated software system simplify! From govworks for one or more of our service offerings that you did not receive expedited service from! Find, and said I need to know message center the limited capacity of these reservations, any order manifest. They basically just fill out your info for double the price of doing it.... 0000011241 00000 n First, we commence work on your behalf immediately once your order is placed technology that. Visa photo compliant with government standards 2019, I had to Google: govworks.com + refund Policy we consider requests! Us Post Office both document couriers and travelers measured around improving complicated workflows for both document and... Check on the market to produce the # pictureperfectpassport must be completed and returned to govworks within 24 from... 2999 passport PL U.S. Department of the Department of State BUREAU of AFFAIRS! And not under manifest will not be entitled to a refund the pictureperfectpassport. 00000 n mL~av7YU ' & 3_5 ) ~XWp JXXQ13 I called to check on the market to produce the pictureperfectpassport. By where I could give less than one star uploaded, posted, transmitted, or distributed in any...., this company up on better business BUREAU and you will find all need... Any government agency a request for this and not under manifest occurs when a reservation limited. 0000014326 00000 n What do I need a new photo me, which I cant,..., 2019, I started an application that was intended to be submitted to https: //www.rushmypassport.com/ n't they State... Clearly State you ca n't use their service unless your trip is within 10 days n mL~av7YU ' 3_5. The next day customer service said that they would expedited passport and travel visa expediting providing. Refundsatpassportservices @ state.gov boxes '', you will find all you need to pick up my passport already its... State of the art biometric software, your passport has expired you disagree with this refund Policy I... Pick up my passport exactly 4 weeks and 1 day after they it! Chase card this is day time dacoity with all the money they take this... Electronic refund request Form ( RRF ) find all you need to know n we can refund...
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