After your PIP assessment with questions on mental health, the DWP will assess the following information with the supporting evidence if you are eligible: The DWP will give you a letter if you have claimed your PIP or not according to your PIP assessment report. Again, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels over the other channels or having no preference. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). Ask for an interpreter or signer if you need one. Eighty-three per cent of claimants experienced no technical issues during the call. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). Having a mental health condition was a significant predictor of appointment preference amongst WCA applicants. No two people are affected in the same way but let us look at some of the Around one in four felt that it was not possible to explain their condition over the telephone (28 per cent) or were too time limited (23 per cent). Although over half (58 per cent) felt that no further information was necessary, over one in four (28 per cent) would have liked more information about what would be covered in the assessment. We use some essential cookies to make this website work. Note: Some respondents provided multiple responses. For example, those with a PIP award may be more likely to have a physical health condition which could be at least part of the driver for their choice of channel. Its based on the results of over 250 responses to our readers survey which is still open. Most people have to take the PIP medical assessment with questions on mental health to get this benefit program. Seventy-seven per cent of claimants with placed in the LCWRA group said that the telephone assessment did not require any improvements compared with 57 per cent of those who had been awaiting further assessment. However, none of the selected variables were statistically significant in predicting preference for a video assessment. Notes on what you want to explain during your assessment. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. All face to face assessments have been suspended for at least 3 months. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. What is the PIP medical assessment?. Your assessment centre might ask you for a letter from your doctor or other evidence that you need an alternative location for your assessment. 63 replies 18.3K views. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). PIP telephone assesment today. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. You will need to contact the assessment provider and request a home assessment. Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. a friend of mine has been on pip for 2 years. We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). Having a mental health problem can be expensive. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Then get someone to come and sit with you at the next one as support? Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. No two people are affected in the same way but let us look at some of the More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. If youre already receiving DLA and the DWP asks you to claim PIP there are separate rules. Claimants were first asked, if given a choice and assuming government advice allowed, whether they would prefer a telephone or face-to-face assessment in the future. Claimants were also asked whether they experienced any other practical difficulties during the call. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. For urgent help, please see Help & contacts. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. | Mental Health Forum Unanswered threads Talk with people who know what it's like! reading and comprehending written information, organizing a journey or following a route. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. You will need to contact the assessment provider and request a home assessment. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. This PIP assessment question on mental health is important for people who may be suspected to have hearing complications, learning complications, autism, stress, anxiety, or other mental health concerns. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. With regard to the other improvements reported, these are listed in Figure 55. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. In addition to information from DWP or the assessment provider, nearly one in three (32 per cent) claimants sought advice and information from other sources. 63 replies 18.3K views. The majority (87 per cent) did not experience any issues, while some reported problems with sound quality (claimant hearing the assessor) and signal problems (both 5 per cent). If your overall health is getting better, your award will be minimized or stopped. The most common adjustment requested was to have breaks during the assessment (8 per cent). Women were also more likely to opt for telephone (68 per cent) than men (54 per cent). Well send you a link to a feedback form. hello. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. All face to face assessments have been suspended for at least 3 months. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. TW9 4DU Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. Around half of these claimants (51 per cent) said they found it less stressful. You have accepted additional cookies. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). Asked as an open question in the survey. How do I ask for a Mandatory Reconsideration? Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. They are there to ask you questions and are not there to ensure you get PIP. Assessments will now either be paper based or telephone. Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. Ninety-three per cent of claimants confirmed that the assessor called on time. Well enough: For instance, you may be able to prepare and cook a meal, but you will not be able to eat it if it is deemed undercooked. In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. Simply use the buttons below to share on your social network. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). You will be required to talk about how your condition affects you despite detailing it in your PIP form. The reasons for feeling uncomfortable with video assessments also differed by health condition. In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). This will indicate when your appointment will be for PIP assessment with questions on mental health. Before attending your PIP assessment, there are several things you should consider to help you prepare. The most commonly reported difficult topics included claimants physical health or disability (8 per cent) and mental health (7 per cent). Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Across both surveys, preference was highly associated with the outcome of the telephone assessment. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Simply use the buttons below to share on your social network. Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. Nearly all of these people were at home with the claimant during the call, but some were able to dial in remotely. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. You can also answer yes if you meet one of the following conditions: Here is another sample PIP assessment question on mental health: Do you need help from another person, guide dog or specialist aid to get to a location that is unfamiliar to you?YesNoSometimes. to intervene on your behalf. They do send out text messages for appointments yes. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what 30 September 2020 at 8:04AM in Disability money matters. For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases. In total, three quarters of PIP claimants (75 per cent) and 94 per cent of those undergoing WCA were satisfied with how the telephone assessment was conducted. For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. Almost two thirds of claimants (PIP- 63 per cent, WCA- 62 per cent) had experience of a video call. But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. | Mental Health Forum Unanswered threads Talk with people who know what it's like! someone helps or encourages you to go out. All interviews were conducted via telephone and lasted around 25 minutes. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. How are gambling and mental health conditions linked? Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? 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