I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Medallion device will be waiting at the port for guests living outside the U.S. The months and dates flash up and quickly disappears. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. We are having trouble with the Medallion app as it won't let us scan in our passports. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. - Onboard Packages ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Using a photo in my drive file - nope. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Follow the Princess MedallionClass iOS app troubleshooting guide Here . I cannot figure out how to update the app with our new booking number. Travel Documents - Double-check that you have all the required docs. I still don't see anything about choosing an arrival time but at least I'm in . Can someone access my personal information through my Medallion device? My husband has long had an account with Princess, but could not get in via the Medallion app. Yes, it's waterproof, and heat, sand and salt resistant. Watch video: Introducing Princess MedallionClass. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Does anyone know how I can do this outside of the app? I'm from. download the app in your phone's app store. Then ask the rep to set up your arrival time. Order whatever you need burger, beer, extra towels, aloe, etc. How can I get help with my Medallion device on board? Princess USA does that now. You have a want not a need. It contains your cabin number, your drink plan etc. I believe they have the ability to make updates within the app on your behalf if there's an issue. click "Force Stop". Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. . And they need to wait 90 minutes to do this? Relaunch Princess MedallionClass on android. Our other single voyage works fine. Your door unlocks as you approach and even gives you a personalized greeting. Watch live TV, movies and Ocean Originals anytime, anywhere! Discover rich heritage and bright flavors ona Mexico cruise. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Je ne peux pas prendre ma photo. passport) available when checking in at the terminal. Want to avoid a crowd or standing in line? Its not allowing me to enter personal info. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Even the website had issues of ups and downs tjis weekend. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Some issues cannot be easily resolved through online tutorials or self help. Even when I put only my first name the blue save comes up, but does not save the info. CC Help Jenn White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. I want to be able to use the app.). Its the worst (ta && ta.queueForLoad ? CC Help Jenn Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Which phone number did you call? Cannot upload security photo, says try again later. There are several lengthy threads on the MedallionClass App, one specific to Android. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Will that be a problem? Quick voyages to the California Coast, Caribbean and Mexico. The emergency contact for my travelling has been carried to my 'information'. Worried that we will not be able to use the medallion for our august cruise. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Learn more about Dine My Way reservations. UPDATE: I was able to get in on my tablet using log in with booking number. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. On the web version, I can't link my booking number. Right now, it is hit and miss/for some, not others/very poorly developed. . Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. tried to upload Covid pass. Ann is my middle so my passport is correct It does okay with my wife Iphone. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. I have been trying since March to link my cruise in the medallion app. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. Does anyone know how I can do this outside of the app? Personalize your dining experience with Dine My Way reservations. Can't sign now for my wife. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. My personal information appears to be incomplete. The Medallion app opens. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Timeless cities, world-famous cuisine and boundless history in every port. Won't let me save. Phoned Princess but all they could say was reinstall the app but that has made no difference. UPDATE: I was able to get in on my tablet using log in with booking number. Click "get online now". Then open a web browser and the page will launch. I contacted the develoers listed at the Play store and they told me to check my free space. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Not an improvement CC Help Jenn What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. They will be able to just race on board with their medallions! Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Takes about 30 seconds, I know. Tried to photo my vaccination certificates, same result. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have been on Medallion (ta && ta.queueForLoad ? LauraS Is there a way to completely delete the information on your end to fix this problem? The staff know nothing about it - why should they, as they don't work for Princess. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. Click on "Try our web version". Worthless app and website. The number of historical complaints/issues should reveal there is an issue, fix it! Will not let me save. No Smart Phone.No Problem. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. My upload of covid vaccination proof still says "waiting approval" after a month I've been trying to upload our security photos for over an hour. The months and dates flash up and quickly disappears. Realize you forgot sunscreen by the pool? Select the issue you are having below and provide feedback to Princess MedallionClass. Phoned Princess but all they could say was reinstall the app but that has made no difference. The last part to complete my requirements is the photonot working for me. Your reply is definitely uncalled for. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. There are many android uses who will be able to help you (I'm an Apple kind of person). Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. They continue tell me it is an IT issue they are working on!!! Try your partners phone also. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. Frustrating to use and had have customer service help with it. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". This app makes me not want to cruise with Princess. I have deleted the app and reinstalled. On android, goto "Settings" click Princess MedallionClass app. . I cannot link my booking number. Still no go! The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Tried to log in for two weeks. However, all the information showed up on my traveling companion's Medallion. Click on "Try our web version". Repeatedly tried to take security photo with no success. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. It freezes every time I try to access anything. Pretty sure everything else is manual entry. more, You seem to have JavaScript disabled. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. However app says loading but never completes process? Then when I just opened my husbands tab it shows some of my contact info on his side. What they don't tell you is that it won't work if your phone is too old. and still can't get it to accept anything other than +1 as the country code for my mobile. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. And you are ignoring the good advice they gave you. Can't load my photograph on it. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Which phone number did you call? ? Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. Youll appreciate the enhanced video-on-demand system in your stateroom. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Have white screen of death so cannot complete my personal details. I need to pick up my Medallion device at the port. Good to hear you finally found a way! The app crashes on open on my Galaxy S8. App still crashes on my phone, but as long as I can get in somewhere, I am good. Save button stays gray. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. You will be able to leave a comment after signing in, By They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. And stay connected with your group no matter where you are (or they are) on board. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. The Medallion app only prompts her to upload her passport in the "travel documents" section. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. This ranks as one of the slowest unfriendly apps I have ever seen!! By I opened a new account but it also revert to the old booking number and ship. Started August 27, 2021, By Well it really is moving slower! The cruise has been paid in full. Not able to download app. We'll see how it works once on board. Upgraded wearables but app would not accept payment. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. How can I fix the error. Wi-Fi everywhere on board so you can text, post photos, video chat and more! They will be waiting at the Play store and they need to 90! Is on the web version, I am good information through my Medallion device will be at! 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