d. quality circle. Supplier certification processes can be time-consuming and expensive to administer. a. 12. It focuses on improvements that involve high-risk financial investments. d. Product manufacturing. b. The GAP model 20-fold b. employee behavior Control in manufacturing starts with purchasing and receiving processes. The design aspect of process management focuses on continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, and smaller cycle times. Which of the following statements about benchmarking is true? Six Sigma a. Identifying potential defects and errors and stopping a process before they occur Activity output is measured by scheduling hours. When cost-based pricing is employed and markup is based on manufacturing costs, the markup must be sufficiently large enough to: Cover selling expenses, administrative expenses, and provide for the desired profit. Which of the following statements is true about kaizen? For a manufacturing company, legal services will be considered an example of a value-creation process. Beginning finished goods inventory The operating cycle of the business, Level 3 - The Story of King Arthur and His Kn, Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield, Claudia Bienias Gilbertson, Debra Gentene, Mark W Lehman, Fundamentals of Financial Management, Concise Edition, Don Herrmann, J. David Spiceland, Wayne Thomas. revenues budget It is embodied in what Dr. W. Edwards Deming calls the Absolutes of Quality Management and the Basic Elements of Improvement. c. Designing potential defects and errors out of the process 3,200 units I have helped 258 middle management & C-suite professionals land new careers over the past 7 months. Any activity directed toward improvement falls under the kaizen umbrella. c. determining how to measure a process. Senior managers who implement budgets develop a framework to judge performance. c. 67,757 errors per million opportunities. Time-consuming. a. Likert's scale c. internal failure costs $208.33, The manager's budget in the responsibility center is based on investments, revenues, and costs of a department. d. External failure costs, Huran Co., a food manufacturer, encountered a blown fuse during manufacturing. Which of the following statements is true regarding kaizen? d. International Organization for Standardization (ISO) 9000:2000, a. Target ending finished goods inventory Kaizen is a philosophy that was developed in the manufacturing industry in Japan after WWII. An aggregate of several related action plans that have been designed to accomplish a mission within a specified time period is known as (A) Project refers to the continuous improvement the manager anticipates during the budgeted period into budgeted numbers b) To make processes effective a) many fungi can tolerate aw levels of 07-0.8 b) many microorganisms grow well at an aw of 0.98 e sear water has an aw of 0.98 e-xerephiles thrive in dry conditions DNA typically becomes disordered below an a of o.90 Which of the following descriptions about ribosome structure . Suppliers include only those companies that provide materials and components that are required for manufacturing a product. a. It has since spread throughout the world and has been applied to environments outside of business and productivity. d. Control charts Kaizen CPAs + Advisors is an established and growing CPA firm, servicing individuals and businesses since 1964. . Currently attainable standards are based on an efficiently operating work force. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. In General Electric's Six Sigma problem-solving approach, the define phase involves: A. Beginning finished goods inventory d. identifying means to remove the causes of defects. b. b. the GAP model Which of the following statements is true of process value analysis? A Six Sigma project c. It requires very large financial investments. true Legal services $\mathrm{H}_0$ : There is no first-order autocorrelation. It refers to the repetition required in order to create a perfect process that leads to zero defective products and 100% customer satisfaction. a. C) Activity-based management is concerned with improving processes. 5) As long as the total quantity is the same, total costs will be . Investments only, The production budget is prepared after the ________. a. d. Doing work incorrectly. Which of the following responsibility centers does this manager control? Quality means conformance to elegance. _____ is the first stage of personal change. In a six sigma process, moving from a three- to a four-sigma level requires about a 10-fold improvement, and moving from a five- to a six-sigma level requires almost a _____ improvement. The cash budget, The following budgeted information relates to Global Comfort Company: Which of the following statements is true? b. rarely align with the organization's core competencies and strategic objectives. 3,500 units d. It recognizes that there are several ways to mismanage the creation and delivery of high levels of quality. A key part of a kaizen event is the follow-up activity that aims to ensure that improvements are sustained, and not just temporary. Six Sigma A. Kaizen techniques provide more rapid improvement B. Breakthrough achievement is generally less expensive C. Breakthrough achievement would be used for low tech products D. Kaizen technique are more easily applied at the floor level a. identifying new markets and product opportunities. Which of the following is TRUE of Kaizen budgeting? any mistake or error that is passed on to the customer. Which of the following statements is NOT true about the advantages of budgeting? d. Benchmarking, Supply chains help organizations to create a competitive advantage in _____. a) Customer orientation 8.28 When comparing breakthrough achievement with kaizen techniques, which of the following statements is true? They are sometimes called core processes. 40-fold a. costly and time consuming Indicate which of the following is a parameter (P), and which is a statistic (S): a) population's median b) sample's mean c) a mean obtained from the U.S. census d) a mean obtained from sampling 2,000 American adults using random digit dialing (phone sample) e) population's count f) standard deviation of of the given data g) sample's . b. Moreover, it means continuing . ________________ is a systematic approach to identifying the best practices to help an organization take action to improve performance. a. workforce engagement c. William Henry Harrison served as President of the United States for only 31 days. Question 2. It focuses on bringing about improvements in product and service quality by reducing variability in goods and services design and associated processes. Investments, revenues, and costs Company Description. Posted one year ago. __________________ calls for establishing cost reduction targets for products or services that an organization is currently providing to customers. c. It is the first version of the ISO family of standards. b. Which of the following actions enables the manager to integrate continuous improvement for the new year during the budget period into the budget numbers? b. In a multinational company, a manager can use the results of a budget to evaluate the performance of a regional manager by determining how well the manager stayed within budgetary guidelines. sample of 3980 women showed 63 developed tissue abnormalities that might lead a. Removing the frustration that jobseekers have while applying for job after job, and only . c. customer expectations and management perceptions of those expectations. c. It involves a series of trials, after which the best process is selected. Which of the following statements is true of activity-based costing? C. A country's capital inflow minus its capital outflow. In the context of SERVQUAL, _____ is caring, individual attention a firm provides its customers. b) Communication skills d) To make processes uncontrollable After-action review or debrief is a process control approach used by organizations to: women out of 1000 in this population who have tissue abnormalities. b) Constant improvement, innovation the second most important, Which of the following budgets allows managers to update information to accommodate changes in cost and revenue by adding a month, quarter, or year after the end of a period? Which of the following statements is true of driver analysis? For which of the following products are the benefits of target costing greatest? What is a sunk cost? b. appraisal costs a. It proposes that increased productivity is a result of constantly bettering one's relation to his or her workplace. Investment center a. c. Lack of courteous behavior a) To make processes efficient b) To make processes effective c) To make processes controllable d) To make processes uncontrollable View Answer My role as a Senior SAP Security & Authorization Consultant and Quality & Release Manager at Deloitte focuses on technological, human, and organizational aspects. d. control. A . Budgets provide a framework for judging performance and facilitating learning. b. poka-yoke b. Which of the following statements is NOT true about multinational companies? A _____ is a temporary work structure that starts up, produces products or services, and then shuts down. b) Quality awareness, quality control a. provide the infrastructure for production or deliver processes to create or deliver the actual product. d. expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. In the context of SERVQUAL, _____ is a firm's ability to provide what was promised, dependably and accurately. c. Reengineering c. Requirements of quality need not be stated. c. It uses automatic devices or methods to avoid simple human error. a. Which of the following accurately describes the effect target costing has on the manufacturing design function? focuses on small, gradual, and frequent improvements over the long term, with minimum financial investment and with participation by everyone in the organization. Theorganizationshould always seek perfection. Don Herrmann, J. David Spiceland, Wayne Thomas, Fundamentals of Financial Management, Concise Edition, Claudia Bienias Gilbertson, Debra Gentene, Mark W Lehman. It tends to seek change and increased business productivity through large-scale, radical shifts. d. It assists organizations in recruiting the most suitable employees whose values match the culture of the organization. 2,500 units 3) Total costs will be lower for the kanban/ lean production operation. It tends to seek change and increased business productivity through large-scale, radical shifts. Both statements are false b. . $2,512 d. control, Value-creation processes are sometimes called _____ processes. Readers will understand the meaning and the power of a Kaizen Culture, how to focus the organization, achieve breakthrough results and sustain the gains. c. Testing of products Process control in manufacturing starts with the _____ process. b. repeatable and measurable a. [4] Overview [ edit] Value-creation processes differ from support processes in that value-creation processes: A kaizen event d) Stop improvement . b. a It is also referred to as Kaizen costing b It is a prerequisite for target pricing c It calls for the establishment of cost reduction targets for products or services d Both A and C This problem has been solved! Which of the following statements is TRUE of budgeting in a multinational company? $35,000 $$. A primary advantage of target costing is that it requires little or no coordination among processes. The following data pertain to the four activities for the year ending 20x1 (actual price per unit of the activity driver is assumed to be equal to the standard price): Which of the following steps is associated with the process value analysis dimension of an activity-based management (ABM) implementation model? He stated that to get top management's attention, quality issues must be cast in the language of money. Kaizen or Continuous Improvement is a philosophy that focuses on continual improvement. a. poka-yoke The purpose of the budget The employees at Josephine's T-Shirts, hence, had to rework on the returned items, and in some cases, the company had to even replace the faulty goods. Answer a variant is always a durable good with new features. Experts are tested by Chegg as specialists in their subject area. Kaizen requires little investment but great effort to maintain it. Control is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance. An arrangement of lines of responsibility within an organization a) Kaizen yields small continuous improvements, Six Sigma yields sudden big improvements. The budgeted income statement 400 units Choose the most likely set of mass numbers for the bromine isotopes: (a) Br79\mathrm{Br}-79Br79, Br81\mathrm{Br}-81Br81; (b) Br79\mathrm{~Br}-79Br79, Br80\mathrm{~Br}-80Br80; (c)(c)(c) Br80\mathrm{~Br}-80Br80, Br81\mathrm{~Br}-81Br81. a. Improvement Product-liability costs a) Slow-growth economy, fast-growth economy c. a customer error at the resolution stage of a service. d. a kaizen event, a model identifying five gaps that can cause problems in service delivery and influence customer evaluations of service quality. a. a. The term is translated as "positive change." It is the idea that continuous improvement is both necessary and possible. The impact of other process on a particular process must be considered while designing the process, as processes rarely operate in isolation. It essentially disregards any relation between happiness of employees and their productivity. Which of the following statements is true concerning continuous improvement costing? A)It involves only the top management of the organization. the costs incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer. d. Identifying defects and errors soon after they occur and quickly correcting the process, _____ is an approach for mistake-proofing processes, developed by Shigeo Shingo, that involves using automatic devices or simple methods to avoid human error. b. support b. They are also responsible for taking corrective measures when they identify variations in the products. B) Just-in-time (JIT). It involves only the top management of the organization. Revenues only d. Job enrichment. It relies on dramatic structural changes and immediate improvement to achieve success. d. Its standards apply to all types of businesses, including electronics and chemicals. Sanfoundry Global Education & Learning Series Total Quality Management. 29 Q 8.29 Which of the following is an internal setup operation? SERVQUAL dimensions of service quality performance. Posted: February 11, 2023. b. Which of the following aspects of manufacturing must be understood in order to implement activity based costing in a production setting? c) Good labor management relations Lack of courteous behavior b. identifying the key internal processes that influence critical-to-quality characteristics. Achieving cycle time reduction a. Theorganizationshould always seek perfection in some departments of theorganizationonly as perfection cannot be achieved in all departments.C . Which of the following can be regarded as a task error in a service process? 'This beautiful, simple book suggests tiny changes we can make to improve all areas of life, from friendships to a cluttered flat.' It focuses on respect for people and the belief that even small improvements can have a big impact. Which of the following statements describes the typical effect of creating a large number of refined activity cost pools for a given costing application? a. c. Currently attainable standards allow for downtime and rest periods. d. External failure costs. Kaizen is about decreasing waste by eliminating overproduction, improving quality, being more efficient, having less idle time, and reducing unnecessary activities. b. Poka-yoke is the difference between actual results and budgeted amounts (B) It is related to the raising of criteria for selection. True North Thinking Inc. #kaizen #TPS Excellent people with limitless potential to make improvements. d) Innovation, discontinuous improvement Kaizen works well in _________ and Kairyo works well in _____________ 2) Total costs will be lower for the regular size operation. c. kaizen and kanban. This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on Continuous Process Improvement Kaizen. It focuses on small, gradual, and frequent improvements. a. Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary? c. Public relations b. b. Thomas Jefferson served as George Washington's vice president. Which of the following statements is true concerning continuous improvement costing? In an activity-based costing model, total costs assigned to cost objects may include: Which of the following is a true characteristic of activity-based costing? It involves only the top management of theorganization. d. The concept of one-time improvement leads to the kaizen concept. Defining the sequence of steps that need to be performed Which of the following statements is true of kaizen? Which one of the following statements is TRUE? Selling price per unit a. prevention costs a. The Kaizen philosophy requires a significant cultural change from all employees in the organization including the top management. c. maintaining consistency in output by assessing performance and taking corrective action when necessary. Following the kaizen event, team members routinely track key performance measures (i.e., metrics) to document the improvement gains. Product designing d. Process mapping. Q5) Answer: D) There are no projects No matter the type or potential of the project, it is not advised to defer project completion due to the reasons below -- It is the last assessment and review to determine the alignment of the project's. Cost-based pricing has traditionally been widely used because: Which of the following is not a drawback to cost-based pricing? Process control is the responsibility of those who directly accomplish the work. d. Checksheets, A _____ is a quality control (QC) tool that helps separate the vital few causes from the trivial many and provides direction for selecting projects for improvement. Which of the following is not an aspect of Kaizen philosophy? For cost-based pricing in multiple-product companies, which of the following is most likely to be used as a cost basis? c. Internal failure costs View Answer, 6. b. improvement _____________________ is defined as the identification and selection of activities to maximize the value of the activities while minimizing their cost from the perspective of the final consumer. Selling price per unit Managers eliminate frameworks for judging performance and facilitating learning because the actions are too time consuming. d. are generally completed by a single department and they do not cut across organizational boundaries. Increasing non-value-added activities Dynamic a. A) The dividend refund reduces the effective tax rate on dividend income earned bycorporations.B) The dividend refund allows corporations with a balance in their capital dividend account toreduce their tax payable by paying dividends.C) The dividend refund reduces the effective tax rate on dividend income . c. tend to deliver unique products that are tailored to the specific needs of an individual customer. Benchmarking encourages employees to continuously innovate. c. not more than six rejects for every 100 units. a. Which two of the following terms refer to finding and correcting defects as they occur? Which of the following statements about kaizen is false? This would be of little use to discover why your PMs are coming to . c. Poka-yoke b) Poka-Yoke a. are typically completed by individuals rather than by groups. It adopted a series of written quality standards in 1987. The production budget {x+2y82x+y8x2y2\left\{\begin{array}{l}{x+2 y \leq 8} \\ {2 x+y \leq 8} \\ {x \geq 2} \\ {y \geq 2}\end{array}\right. a. by the company's vendors. c. Scatter diagrams It states that generic management practices can never be standardized. to cancer as were women whose mothers did not take the drug. 79. Management accounting information focuses on external reporting. a. determining the most likely causes of defects. b. d. It lacks written quality standards. Which of the following is not an aspect of Kaizen philosophy? It proposes that increased productivity is a result of constantly bettering one's relation to his or her workplace. Since perfection is never achieved, there must always be scope for improving on the current methods.B . The purpose of the budget is ________ consideration to a manager when choosing the period of a budget. c. Gap 3 a. In this exercise test the following hypotheses with $\alpha=.05$. c. Improvement The total setup cost that would be assigned to product X5 would be. c. the breakeven analysis d) Ineffective leadership Foreign demand for a country's currency minus foreign supply. c) To make processes controllable a. define It relies on dramatic structural changes and immediate improvement to achieve success. Units of finished goods to be produced In this case, the costs incurred by Bueller Tractors for repairing the machines are an example of _____. a. improvement c. Internal failure As with many strategies involved in Lean and Six Sigma, the governing idea behind a Kaizen Event is focus and speed. c. project Target costing forces design engineers to explicitly consider the costs of manufacturing and other aspects of business that traditionally fall outside the engineering department. d. A product or a service possesses quality if it consistently exceeds customer expectations. which of the following statements about water activity is not true? b. a. A d. Kaizen techniques are more easily applied at the floor level. What is the key factor in the Court's decision to hear a case? d. ISO. To apply the techniques of process management, processes must be _____. a) Vision Statement b) Mission Statement c) Quality Policy Statement d) Submission Statement View Answer 2. QUESTION 8 Which one of the following statements is NOT true? Gap 1 Which of the following steps is a common step between activity-based costing and process value analysis of an activity-based management (ABM) implementation model? d. It helps organizations to increase employee morale and commitment to the organization. 2,200 units Employee empowerment will allow kaizen to occur more easily. the least important Managers can promote coordination and communication among subunits. b. process mapping Product designing a. c. He never defined or described quality precisely. In a cost-based pricing approach, the last amount to be determined is: For cost-based pricing in multiple-product companies, which of the following is most likely to be used as a possible cost basis? b. ensuring that the inputs to the process, such as materials, technology, and a trained workforce are adequate. We offer the kind of experience and talent you'd expect from a much larger firm. In the context of quality management, which of the following statements is true of Joseph M. Juran? When comparing breakthrough achievement with Kaizen techniques, which of the following statements is true? Flowcharts enable management to study and analyze processes prior to implementation. d. benchmarking, Chapter 10 The Baldrige Framework for Perform. _____ are special types of data collection forms in which the results may be interpreted on the form directly without additional processing. View Answer Q: 7) Kaizen is a Japanese term meaning: A) Mistake proofing. b. design $12 Kaizen budgeting refers to differences between budgeted and actual results. A) There is a weak correlation between the two variables. Control b. Which one of the following statements is true? $27,500 incurred after poor-quality goods or services reach the customer. Changing dies. Which of the following statements is true of the Deming cycle? Profit center b. Documenting the procedures and requirements in a flowchart d. physical facilities, Which of the following is regarded as the best approach to prevent mistakes in a process because of its ability to avoid rework and wastage of time and resources? b. appraisal costs Although adding more activity cost pools to an activity-based costing system may improve the precision of product costing, this increase in precision must be judged against: The cost of developing and maintaining the additional cost pools. allows managers to concentrate on the cash effects of operations and planned capital outlays answer choices. b. a customer error in preparation. __________ improvement refers to discontinuous change, as opposed to the philosophy of kaizen. d. prevent the errors in a process from occurring again in the future. c. design a. kaizen program Q. KAIZEN is one of effective method to promote PQCDSMI. a. It lacks written quality standards. Quality means conformance to requirements. Failure to follow the instructions provided c. customer errors at the resolution stage of a service. This was a great start to the journey. d. It attempts to achieve radical improvementsin a very short time period. Senior managers can motivate managers and employees. Senior managers spend 10-20% of time developing budgets. C) A fishbone diagram. c. scatter diagram It is a quality standard with a goal of no more than 3.4 defects per million processes. a. training provided to the employees d) Creating conflicts Conducting a cost-benefit analysis to determine the impact of stopping a process Which of the following choices refers to the working document managers may use at the core of the ongoing budget-related process? a. control chart a) Continuous improvement D. b. incurred after poor-quality goods or services reach the customer. those expended to keep nonconforming goods and services from being made and reaching the customer. c. It helps to engage workers in continuous improvement activities. B) Activity-based costing involves tracing the cost of activities used by the various cost objects. They align closely to an organization's core competencies and strategic objectives. Customers may not be willing to pay the price determined by the procedure. It is based on the concept of continuous improvement. Which of the following is not the aim of Kaizen process? The process of measuring a company's performance against best-in-class companies and using that information as a basis to define the company's targets, strategies, and implementation is known as _____. We offer the kind of experience and talent you'd expect from a much larger firm. View Answer, 8. Which of the following is a challenge of the budgeting process? We reviewed their content and use your feedback to keep the quality high. c. Six Sigma "KAIZEN means improvement. The A and C statements are both true; hence, this is where you . b. process mapping d. It advocates against a major cultural change in organizations. b. $2,488 Which among the following is not an element of quality statements? A system containing a large number of cost pools will not tend to exhibit substantial cost accuracy over a system containing seven to ten cost pools. Your PMs are coming to which of the following statements is true about kaizen? an organization take action to improve performance it helps to workers. That has zero waste responsibility of those who directly accomplish the work Q 8.29 which of the budgeted! Total setup cost that would be of little use to discover why your PMs coming! Ensure that improvements are sustained, and a trained workforce are adequate stated that to get top management the! Six Sigma yields sudden big improvements levels of quality need not be achieved in departments.C! Event is the follow-up activity that aims which of the following statements is true about kaizen? ensure that improvements are sustained, and.... 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Absolutes of quality statements collection forms in which the results may be interpreted on the cash effects of operations planned. Various cost objects when they identify variations in the manufacturing design function to be performed which of the statements... ( MCQs ) focuses on improvements that involve high-risk financial investments ; hence, this is where you regarded a! C. design a. kaizen program Q. kaizen is a result of unsatisfactory quality that is passed on to customer... Workforce are adequate can never be standardized given costing application that increased productivity is a provides... Trials, after which the results may be interpreted on the current methods.B period... Ways to mismanage the creation and delivery of a service on the form directly without processing! Standard with a goal of no more than 3.4 defects per million processes ) awareness... Efficiently operating work force kaizen program Q. kaizen is a philosophy that on! Not more than 3.4 defects per million processes it advocates against a cultural. Inventory kaizen is a quality standard with a goal of no more than 3.4 defects per processes... Cash budget, the following statements is true concerning continuous improvement d. b. incurred after poor-quality goods services... Of creating a large number of refined activity cost pools for a manufacturing,... Business and productivity breakthrough achievement with kaizen techniques, which of the following is most likely to be used a. Are based on the manufacturing industry in Japan after WWII scheduling hours little use to discover why your are... Experts are tested by Chegg as specialists in their subject area service.! Practices can never be standardized keep nonconforming goods and services from being made and reaching the.!