You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. Updated 01:22, 8 MAY 2013. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. We aim to have normal service resumed as swiftly as possible. << Do I need to change my Local 60 + Travel Pass to the new design? We will not charge you for a replacement pass if you have changed your name. /Height 596 Click on the link below forthe authority you would like to send your feedback to. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. How will my personal data be used and stored? You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. It's your responsibility to renew your pass. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. This page is not monitored 24/7. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. For information please call 0151 330 1000, tweet @Merseytravel or. Plan your cycle journey on the Cycle Streetswebsite. You can find out more information online about our ENCT Disabled concessionary travel pass. Found pass. However, if you receive Universal Credit you will not have to pay the fee. Travelling with a companion. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. You may be asked to confirm your National Insurance number or other personal details. Applications for school travel support take 30 working days to process. What to do next will depend on where you lost your item. Apple or Android); receipts will be available via your provider on your handset only. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Merseytravel are also in charge of the bus stations and shelters across the borough. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. My pass does not scan on buses within Merseyside. The easiest way to apply for Merseylink membership is online here. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. merseytravel birkenhead bus station phone number. 00:00, 1 APR 2010. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. The replacement pass will be sent to you by post. This could be a free bus pass, a discounted bus pass or help with travel . If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. You can find more . I confirm that the photograph I have provided is a true likeness. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. You will need to complete the relevant surrender form that is available to download online via the above link. Email: concession@merseytravel.gov.uk. Please contact us on 0300 303 4240 or . When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. For full details on how we manage your personal data please refer to our Privacy Notice. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Trains in Wirral are operated by Merseyrail. We will charge you to replace a damaged pass. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Contact Transport for London lost Across Merseyside and Halton. Plan your journey with the Merseytravel Journey Planner. Click here to see if your address is within Merseyside. This payment is non-refundable. Student bus travel from just 98p** per day - Unlimited good times! Your supporting evidence must be dated within the last 12 months. Please make sure that you provide details of your old address, your full name and date of birth.. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. A letter from GP/Consultant confirming that you are without speech. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. passport size. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. We aim to have normal service resumed as swiftly as possible. taken against a white or pale background. No trains are running from the station. The repair team will get to work and get the damage fixed as soon as they can. We only accept the following: A copy of your photo card driving licence or. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. Providing the journey starts or ends in Cheshire . Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You must have officially enrolled in order to be eligible. We need proof of your name change if youve changed your name since your pass was last issued. If the chip in your pass is not working we will not charge you to replace your pass. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. You can apply for your English National Concessionary Travel Pass up to three months before . If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. You can get a free older person's bus pass if you: are a Medway resident. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. 8am to 6pm - Saturday, Sunday and Bank Holidays. Where can I send my feedback about my local authoritys services? I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. If so, please contact your local Council Caerphilly on 01443 866550 If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Check out some of our frequently asked questions. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. They can also key your number plate into the system so that you can use your account to pay for the journey. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Theater of popular music. All items are logged with our Lost Property Department immediately. /ColorSpace/DeviceRGB I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. If you change address it is your responsibility to inform TfGM. Customer Services Contact Centre: Opening hours and contact numbers. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Renew, replace or update a disabled persons bus pass. We aim to have normal service resumed as swiftly as possible. Or, you can visit a Merseytravel Centre in person for further support. Proof of your age (for example, your birth certificate, driving licence or passport). Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . We will accept the following: To apply online you must be able to provide proof of age and photo identification. If your Senior Pass has been stolen, report it to the police. The charge to replace a lost bus pass is 10.00. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. I have lost my Multi-journey Saver ticket, what should I do? If you no longer use the transport you will need to tell us or you will still be charged. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. We normally send Wirral View on Fridays so please look out for it. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Best . (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. 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