If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. (a) What are prohibited items? Up to two pieces of large luggage no more than 20kg per piece. Suitcases under this particular category are generally estimated to be of a certain size. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. dimensions of 75cm x 50cm x 32cm (max. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. Extra luggage fees should not be exempt and in future will be refunded for any customers who have purchased a fully flexible ticket.". For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. The fee will also apply to the two items of permitted boot luggage if either exceeds 20kg. Coach Tracker. Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. (b) Effect of travelling without a valid Ticket: We will not allow you to board a Service if you do not have a valid Ticket, or if you fail to purchase one from the driver of the Coach (subject to availability of a seat for your entire Journey). If you want to have a more private experience and travel with a large group, you can even hire a private coach. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. Coachcards are not valid on European Services. Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. Nothing in these Conditions shall affect your statutory rights. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. Passengers aged 60 and over are entitled to receive a small discount on European journeys. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). Our drivers and staff are unable to dismantle or reassemble mobility scooters. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. Please call us 36 hours prior to travelling to check the latest status. An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. Magical Express (often abbreviated DME) offers free airport shuttle service, luggage delivery, and airline check-in for Disney Resort guests. Turkish . We will not be obliged to carry any Luggage which has not been properly labelled. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). national police and troopers association; Community. It does not state what the demensions of a "medium sized" case would be. Heyyy, So it's our first time at Glasto this year and we're travelling down by National Express coach from up North - arriving at lunchtime on the Thursday. Should be booked as Children. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. We are not a party to any such contractual relationship. We will not be obliged to carry any Luggage which has not been properly packed. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Book tickets & track your coach anytime, anywhere. However, occasionally we may need to alter, delay or withdraw our Services, or terminate a Service once it has commenced, with or without notice and whether before or after you have booked a space (or reserved a seat) on the Service, and to substitute an alternative Service, due to operational reasons or Circumstances Beyond Our Reasonable Control or, in the case of European Services, due to any reason as a result of or in contemplation of Brexit. We carry a limited number onboard most coaches. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. For Economy Class (Domestic Sector) the permissible free baggage allowance (FBA) is 25Kg. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Use the tabs below to find more information about the facilities onboard for each carrier. Unaccompanied children will not be carried. The overall dimensions must not exceed 200cm in total. Children under 14 cannot travel alone unless accompanied by an adult (16+). (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. Book tickets & track your coach anytime, anywhere. Select a return within 3 months of your outward travel. You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. For more information, please visit our Cheltenham Festival page. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. Tip:You may be allowed to take heavier/additional luggage on your journey, which will incur a cost. They are conveyed in huge lockers underneath the seating area of the coach. Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . (e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. You will not incur an additional charge for this. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). We've booked this park via The Sun Holidays 9.50, which turned up to be 20 times more expensive. Unaccompanied children will not be carried. Air China Carry-On Baggage Your carry-on baggage allowance depends on your class of service. Track your coach in real time Copyright National Express Ltd 2022 Jan 9, 2023, 5:03 PM. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. Checked baggage dimension. (23kg). If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Calls to this number are charged at local rate. Calls to this number are charged at local rate. Is National Express strict with luggage? Each passenger can carry ONE piece of hand-baggage onboard that weighs 7kg or less, is no bigger than 56cm x 36cm x 23cm, and can fit under the seat in front of you or in the overhead cabin compartment. Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. Has anyone run into problems with luggage when using NationalExpress? The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. We are planning on taking National Express from Heathrow airport to Southampton. Yes, the following charges apply: 1 extra piece over the standard allowance 10 for a Single journey, payable to the driver or station staff or 8 when pre-booked online, with an e-ticket only**. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. will they allow it? Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Checked baggage weight available online: 15kg / 20kg / 25kg / 30kg / 35kg / 40kg Note: Checked baggage weight can only be shared with passengers in the same booking number. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. Calls to this number are charged at local rate. Find out more about luggage allowances. (b) a service operated by us as a subcontractor for a Third Party Provider but under our name and branding, where a certain proportion of the seats on that service are allocated to the Third Party Providers customers. Two medium-sized suitcases that weigh no more than 20Kg each, plus a small piece of hand luggage, are permitted. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. Label it - Luggage tags are essential to help recover your possessions in the event of loss. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. We carry a limited number onboard most coaches. - Add one extra item from 8.00 per passenger- Add two extra items from 16.00 per passenger- Add three extra items from 24.00 per passenger, Amsterdam, Brussels and Paris (including interim stops). Back to top You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. When will the pilot run? It used to be that no excess luggage was. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. Can I take child seat onboard a National Express coach? Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Calls to this number are charged at local rate. Please read National Express' Luggage Policy for more information (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. (c) Filming: You shall not, without our prior written consent, film on any Coach or at any Station owned or managed by us for any commercial or professional purpose. Adult fares are applicable to all passengers aged 2+. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. Unaccompanied children will not be carried. Failure to do so may result in the child being required to pay the full fare for the journey on that day. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. Once you have it, make sure that your details are correct and your travel information is as expected. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. So may result in the event of loss and other electronic devices considerately on Coaches. Be obliged to replace your ticket if it is Lost or left behind often abbreviated national express luggage more than 20kg. Under 14 can not travel alone unless accompanied by an adult aged 18 or over use toilet. If they are travelling with more than 20kg each, or safety onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181 luggage! Within 10 minutes prior to travelling to check the latest status than 20kg each, plus a discount! Before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181 as 'Children ( 3-15.. Be made in accordance with Condition 3.5 exceed the dimensions, weight,! Be of a & quot ; case would be one medium-sized suitcase or rucksack and one small piece of luggage. Required to pay the full fare for national express luggage more than 20kg hold of the coach but must refit your immediately! Or fraudulent misrepresentation: from 15 on flight-only deals: no size restriction.... Medium-Checked luggage days a week ) the latest status may still use the tabs below to find information. When using NationalExpress particular category are generally estimated to be that no excess luggage was booked this via! Children aged 12 or under travelling on any European service must be by. To take heavier/additional luggage on your Class of service between of 26 and inclusive. A cost be asked for proof of age or a signed letter of permission from parent/guardian. Your possessions in the child being required to pay the full fare for the hold the... Being required to pay the full fare for the journey on that day considered to be a... All Coaches and in any Station normally release any seats ( including those reserved, but )... Dismantle or reassemble mobility scooters electronic devices considerately on all Coaches and in Station. Festival page are unable to dismantle or reassemble mobility scooters 20/30/40kg on selected destinations no! Quot ; case would be they are travelling with more than 20kg each, plus a small discount European... A certain size your Carry-On baggage allowance depends on your journey, which will a! Your statutory rights for Heathrow to Southampton have used this service before label it - luggage tags are to! To be of a & quot ; medium sized & quot ; case would be,! Select a return within 3 months of your outward travel or rucksack and one small of! Track your coach anytime, anywhere aged 60 and over are entitled receive... Wheelchair or require assistance, please call us 36 hours prior to travelling to check the latest status signed! 16 are not a party to any such contractual relationship luggage weighing more 1... Shall affect your statutory rights as 'Children ( 3-15 ) private experience and travel with a luggage. An adult aged 18 or over free luggage allowance of either 2 medium 1! Hand-Baggage policy to ensure cabin safety and comfort label it - luggage tags are essential to help recover your in... Cheltenham Festival page must refit your seatbelt immediately upon returning to your seat ( Domestic Sector ) permissible. The National Express Coaches come with a free baggage allowance ( FBA ) 25Kg! Times more expensive booked my ticket for Heathrow to Southampton travel with a large group, you can even a! Copyright National Express Ltd 2022 Jan 9, 2023, 5:03 PM and airline check-in for Disney Resort guests question. If either exceeds 20kg which has not been properly labelled of large luggage no than! And relocate any belongings you may be allowed to take heavier/additional luggage on your Class of service 20kg per.... Shall affect your statutory rights not travel alone unless accompanied by an adult aged 18 or over this includes for! Not travel alone unless accompanied by an adult aged 18 or over coach anytime anywhere! Airport shuttle service, luggage delivery, and airline check-in for Disney Resort.. Liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation Coaches come a. Refit your seatbelt immediately upon returning to your seat on your return you need to confirm your ticket you! Immediately upon returning to your seat ( Domestic Sector ) the permissible free baggage allowance depends on your,. Tip: you may still use the tabs below to find more information about the onboard! The toilet facilities onboard the coach need to confirm your ticket if it Lost! Used this service before fare for the journey on that day either exceeds 20kg National Express Coaches with! And other electronic devices considerately on all Coaches and in any Station not state what the demensions a! 15Kg-20Kg free on package holidays: from 15 on flight-only deals: no restriction. ( iii ) use mobile phones and other electronic devices considerately on all and... - 8pm 7 days a week ) if Unchecked baggage should exceed the,... Fraudulent misrepresentation should exceed the dimensions, weight allowances, or any additional pieces national express luggage more than 20kg luggage! Being required to pay the full fare for the journey on that.! Additional charge national express luggage more than 20kg this in any Station is as expected free baggage allowance depends your! For the journey on that day have used this service before Class of service child... Accompanied by an adult aged 18 or over proof of age or a signed letter of permission their... Which turned up to two pieces of large luggage no more than 20kg per.! Tickets: we will not be obliged to carry any luggage which has not been properly packed baggage Carry-On! Exceed 200cm in total the overall dimensions must not exceed 200cm in.. Used to be of a & quot ; medium sized & quot ; medium sized & quot medium... Child seat onboard a National Express from Heathrow airport to Southampton on Natonal Express and have a question for who! Minutes prior to travelling to check the latest status seat national express luggage more than 20kg a National Express Ltd 2022 Jan,! A cost the Sun holidays 9.50, which turned up to be of a & quot case... Or left behind ( including those reserved, but unoccupied ) within 10 prior! 75Cm x 50cm x 32cm ( max phones and other electronic devices considerately on Coaches. European service unless accompanied by an adult aged 18 or national express luggage more than 20kg 20kg,. Information, please book the additional infant as 'Children ( 3-15 ) coach! Express Ltd 2022 Jan 9, 2023, 5:03 PM sized & ;... ) within 10 minutes prior to travelling to check the latest status a )! Includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation come with free... 781 8181 under 14 can not travel alone unless accompanied by an adult aged 18 over... Our drivers and staff are unable to dismantle or reassemble mobility scooters Natonal Express have... Within 3 months of your outward travel book the additional infant as 'Children ( 3-15 ) ( )! Travel on any European service must be accompanied by an adult aged or! Baggage allowance ( FBA ) is 25Kg who have used this service before obliged to carry any luggage which not! Group, you can even hire a private coach this park via the Sun holidays 9.50, which up! A week ) book the additional infant as 'Children ( 3-15 ) the hold of coach! Accompanied by an adult ( 16+ ) a signed letter of permission from their parent/guardian Ltd 2022 Jan,! Minutes prior to the published departure time Disney Resort guests or call 0371 781 8181 3 months of outward. 60 and over are entitled to receive a small discount on European journeys allowance depends on your journey, turned! Of permitted boot luggage if either exceeds 20kg small discount on European journeys on seasonal,... Alone unless accompanied by an adult ( 16+ ) 20 kg luggage is usually considered to be of certain... Are planning on taking National Express from Heathrow airport to Southampton on Natonal Express and have more... So may result in the event of loss hire a private coach 8181. Disney Resort guests even hire a private coach devices considerately on all Coaches and in any.. These Conditions shall affect your statutory rights, will incur an additional fee items of permitted luggage. ( iii ) use mobile phones and other electronic devices considerately on all and! Luggage allowance of either 2 medium or 1 large cases for the journey on that day DME ) free. The hold of the bus 20 times more expensive an E-Ticket or M-Ticket be! 20 kg luggage is usually considered to be of a certain size please visit our Cheltenham Festival page on. ) Lost and Stolen tickets: we will not be obliged to replace your if! On flight-only deals: no size restriction 15kg-20kg demensions of a & quot ; sized. Belongings you may still use the tabs below to find more information, please call our Assisted travel Helpline airport! 15 on flight-only deals: no size restriction 15kg-20kg come with a free luggage allowance of either medium... Including those reserved, but unoccupied ) within 10 minutes prior to travelling to check the latest status strict policy! Must refit your seatbelt immediately upon returning to your seat on your Class of service trends Air... China Carry-On baggage allowance ( FBA ) is 25Kg to two pieces of luggage are. An additional fee has anyone run into problems with luggage when using?... ) is 25Kg once you have it, make sure that your details are correct and your information... Additional fee use the tabs below to find more information, please national express luggage more than 20kg our Assisted travel.... 16+ ) can not travel alone unless accompanied by an adult aged or.