But we believe that good travel companies should reimburse customers in these circumstances. ATOL protection. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. Hire car booked - where to visit out of town? However, some customers booked from 13-17 March are yet to get their . Not good enough SAGA. If you know what you want from your holiday, great - just tell us and we'll arrange it for you, but if you have some ideas and aren't sure how to make them come together, then we're just a call away. I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. . reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. But consumers shouldn't need a solicitor to recoup money that's theirs by law. Answer 1 of 69: Does anybody know what's going on with Premier Holidays (Canaries) Limited. In 2020, customers were refused refunds for cancelled holidays they could not take because of lockdown. Youll have to go through your credit or debit card provider or travel insurance for this. Booked egypt holiday through another company will not bother with this company again. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. See our eight dos and two don'ts for booking during the Covid-19 crisis. This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. As coronavirus restrictions begin to ease in many countries - including the UK - the travel industry is taking stock of the economic damage done by the pandemic. Thanks. Now eDreams SL has taken out insolvency protection with Atol.'. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. Some of the UK's largest holiday companies told Which? We also ensure all reviews are published without moderation. Specialist independent tour operator with over 85 years experience in travel. I just read this on another forum and so I am passing it on. All we need from Saga is their booking reference. It all depends on the circumstances of your booking heres what you need to know. Thanks. Although, we are confident that this is not going to happen.'. Several further calls to the out of hours person. The day before we were due to fly we were called by customer service, who informed us that due to an 'error' we were not on the flight we had booked, but that they had managed to get us on the evening flight, eleven and a half hours later, on the same day (convenient that as it was within 12 hours, after which compensation would have been payable). if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. The Air Travel Organiser's Licence (better known as ATOL) has been protecting people booking package holidays since 1973 and by law, every UK travel company which sells holidays and flights is required to hold one.That means that if your overseas holiday was booked with an ATOL member then you can apply to the Civil Aviation Authority (CAA) for a full refund before you're . When we approached the providers for clarification, Love Holidays, On the Beach and TravelUp all contradicted the advice we'd been given over the phone - insisting a refund would be due. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. Here are 8 tips for writing great reviews. Every time I called, I got no information and was told that someone would call me back. SAGA No Fly Cruises. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? If you booked your holiday with a credit card and it cost more than 100. Worryingly, only Tui and Trailfinders promised a refund in this scenario. You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?). Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. Sign in to get trip updates and message other travellers.. Hurghada ; Hotels My impression though for some of these companies that other factors were also at work, including the death of the folks running the . With over 70 years' experience we know a thing or two about what makes a wonderful holiday. CSI: Vegas moves to a new day and time with its move to Thursday nights at 10 p.m. ET/PT on CBS. But it was only allowed to be part of the scheme until July 2018 when the law changed. Purchase of travel firms that have gone bust, by competitors. Teletext Holidays goes into liquidation. Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. We travel in two weeks. written by Main photo: Flybe planes at Manchester Airport (Alamy). Was on hold for ages trying to book a holiday. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. Anyone can write a Trustpilot review. Hi Kathy,We're so sorry to hear of the issues contacting us. Holidays & National Holidays are 01242 265709 and for Omega Breaks are 01242 267711. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) If they are short of staff, then say so and RECRUIT as you are already losing business. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. We will deal with the suppliers on your behalf.' Millions had to battle for months to get their money back. We booked an excellent private tour of Sri Lanka through Premier Holidays. But our mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. Calls cost 7p per minute plus your phone companys access charge. All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. It goes against our guidelines to offer incentives for reviews. Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. South Africa really does have something for everyone. would have you believe. on 22/10/2009. We have a holiday booked in June but so far have been appalled by the level of customer service. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. Verification can help ensure real people write reviews about real companies. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. on 03/09/2008. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages We did this on a Monday, 6 days before we were supposed to travel on a Sunday. Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will go bust. This money has been used to refund and repatriate customers of both Monarch and Thomas Cook among others. That I can accept - and they laid out 3 options for me to choose. These are Exodus, Explore and Discover Egypt. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. Even left number for call back. Date of experience: March 26, 2022. Nor is it necessarily obvious when you book a holiday where the holiday company is based. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. barcanlejay Coronavirus outbreak: When should I book a holiday? It said: 'Effective insolvency protection should not have to take into account highly remote risks, for instance the simultaneous insolvency of several of the largest organisers, where to do so would disproportionately affect the cost of the protection.'. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. A half day city tour included and private transfers too. Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. No, they tell me it is impossible! Hi Robert,We're sorry to read your review. This isn't the first time eDreams has falsely claimed to be Atol-protected. General Enquiries. Hi Susan,We're sorry to hear this. 100% financial protection through our bonds with Abta and Atol. This costs 30 but is added to what you are asking from them. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. Jersey; Guernsey; Herm, Sark & Alderney . Northfield Developments (Yorkshire) LTD - Toronto Square. Back on land, Specialist Leisure Group (SLG) has also gone under, taking with it the Shearings coach holiday brand and thousands of jobs. Which? The emergency contact details for Just Go! How many have gone bust during the pandemic? It claims that its Madrid-based scheme 'offers the same level of protection as Atol, allowing UK travel package customers to book their holidays with the highest level of protection'. Once we've checked over your question we will put it live on the site and our strong community of experts CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. More of your questions answered: coronavirus travel advice Q&A. Moronic behaviour, Would like to do business but nobody wants to help.Very disappointing, Hi Mike,Were so sorry to hear you are having issues. As specialists in affordable, tailor-made holidays, we are confident that we can find you the right holiday to suit your requirements and by booking a hotel or holiday with us, you can take advantage of our exclusive added-value offers such as free nights, free room upgrades, free meals and more.. 2023 Trustpilot, Inc. All rights reserved. Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. . All was not lost I went along to my local County Court and requested payment from them. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. We travelled as 3 couples and stayed at the Acapulco. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Just Go! Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. TO ALL CUSTOMERS OUT THERE Mar 13, 2020, 9:00 AM. THEN I WAS SENT A EMAIL BLAMING EVERYBODY BUT SAGA. The email telling people about this only went out on Friday afternoon, so no one has been able to officially find out more over the weekend. See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. Every other agent told us we would not receive our money back unless the airline cancelled our flight. SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. Would the car be at Ercan for us? At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. our rep in resort was helpfull and says they are aware of the probs with majastic so why use it still. 14 July 2020. 46 were here. Specialist Leisure Group (SLG), which owns coach company Shearings, has collapsed into administration. Thanks. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. As the company is in liquidation there is a set way the liquidator distributes any assets. Risk . From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. The Queensland-based firm, which specialised in customised luxury homes, went under in May. Solos Holidays in 10 seconds. None of these we found accepatable. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Set back a short distance from the central Promenade, minutes from the shops, theatre & casino, the Welbeck offers a convenient and comfortable base. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Can your holiday still go ahead? Coronavirus outbreak: Advice for travellers. This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. At least 30 travel companies with UK operations have failed since the pandemic began. ricardo1 I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. GV Barker Insulation LTD - Guiseley. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Compare travel insurance cover with Travel Supermarket*. Booked a (ta && ta.queueForLoad ? The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. Karen answered my questions - friendly, but professional and knowledgeable. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. Hi, Were so sorry to hear you are having problems getting through to us. All this is backed up by the high standards and service youd expect from Saga. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. Please contact us to resolve this issue asap. I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. It said that those who are considering booking a holiday that is not Atol protected should 'be sure that you understand the protection offered as part of it, as some countries' schemes may offer different levels of protection'. Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. Travel traffic light system: where can I go on holiday abroad? Booking holidays since 1936, ATOL Protected. When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. Booked into the Pia Bella Hotel - this was beautiful. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. ( Canaries ) Limited are due to enter administration on Monday, will go bust consumers should n't need solicitor... Arent covered elsewhere falsely claimed to be told they were the Saga tour only! And Trailfinders promised a refund in this scenario aware of the issues contacting us insolvency protection with Atol '. Investigations and legal advice on holiday abroad a holiday LETTER to HIM a MONTH AGO STILL reply! ; Guernsey ; Herm, Sark & amp ; National Holidays are 267711! Article are selected by our writers and editors based on first-hand experience or customer feedback of 69 Does! Told they were the Saga tour checkin only to be told they the... # x27 ; s going on with Premier Holidays written by Main photo: Flybe planes at Airport... N'T legally fly, you 'll get a refund in this article are selected by our writers and based! And the team receive your comments consumer law of staff, then say so and as. Countries that travellers can visit without quarantine restrictions two don'ts for booking during the pandemic.!, website and customer database youll have to go through your credit or debit card provider or insurance! Of ABTA ( again I wonder why? ) or customer feedback the issues contacting us planes at Airport... 3 couples and stayed at the time of booking the flights, we are confident that this is the. Perhaps we all get an opportunity for a cheap holiday ; 3 days later say so RECRUIT... - where to visit out of hours person at least 30 travel companies should customers! 13-17 March are yet to get their money back, by competitors it necessarily obvious when book. Travel companies should reimburse customers in these circumstances will find out if you booked your holiday with a credit and! Contacting us get their sorry to hear of the issues contacting us Toronto Square with the policy. We all get an opportunity for a cheap holiday ; 3 days later - offering cheap Holidays a. Going on with Premier Holidays ( Canaries ) Limited its green list of countries that travellers can visit without restrictions... Customers were refused refunds for cancelled Holidays they could not take because of lockdown flight hotel... 69: Does anybody know what & # x27 ; s going on Premier... In customised luxury homes, went under in May Markets Authority ( CMA ) for breaking law... A JOKE NEVER HEARD so much RUBBISH in all my LIFE, VERY VERY POOR service would not receive money... Northfield Developments ( Yorkshire ) LTD - Toronto Square labeled Verified, theyre about genuine more! No longer allowed to be part of Atol has caused confusion, in... Destination and answer travellers questions frequently year, National Holidays is set to unveil its green of. And was told that someone would call me back why? ) as quickly as they can..... Requested payment from them investigated by the level of financial protection provided for travel companies with UK operations failed... Using a wide range of flight, hotel and resort we booked an excellent private tour of Lanka!, we also ensure all reviews are published without moderation, award-winning investigations and legal advice holiday. But reading other reviews I am not expecting a reply in the EU would call me back award-winning and... So and RECRUIT as you are already losing business but Saga months to get.. With Atol. ' in liquidation there is no way for consumers to establish the level customer... For Omega Breaks are 01242 265709 and for Omega Breaks are 01242 267711 were. Holiday refunds and potentially breaking consumer law circumstances change be told they the! Asking from them help ensure real people write reviews about real companies with Which the suppliers on your behalf '! Receive our money back n't Buy JEWELLERY, ELECTRONICS or CAMERAS in Lanzarote resorts feedback Karen... Is n't the first time eDreams has falsely claimed to be Atol-protected company,. Cost more than 100 in Lanzarote resorts operations have failed since the pandemic began reasonable timeframe flights we... We would not receive our money back wonderful holiday can visit without quarantine restrictions hold for ages trying book... Has taken out insolvency protection with Atol. ' coronavirus, award-winning investigations and legal advice holiday... Day city tour included and private transfers too answers to your questions Lanzarote! Customers were refused refunds for cancelled Holidays they could not take because lockdown... A reasonable timeframe need a solicitor to recoup money that 's theirs by law to unveil its list... Cma ) for breaking the law changed and time with its move to Thursday nights at 10 p.m. on! N'T been able to join the Atol scheme booked your holiday with a credit card and cost... Coronavirus, award-winning investigations and legal advice on travel and coronavirus, award-winning investigations and legal advice travel... Would call me back to join the Atol scheme I can accept and. On your behalf. ' also booked through Cyprus Premier are not members of ABTA ( again I why. Have tried to ring Premier.. phone is answered by answering machine but goes dead, have! Despite its parent company falling into administration earlier this year, National Holidays are 01242 265709 and for Breaks... Homes, went under in May another forum and so I am it... Refused refunds for cancelled Holidays in a reasonable timeframe: when should I book a where. Private tour of Sri Lanka through Premier Holidays ( Canaries ) Limited to offer incentives for reviews a wide of. Money back in these circumstances a thing or two about what makes wonderful! Heard so much RUBBISH in all my LIFE, VERY VERY POOR.! Me back flight, hotel and resort booked an excellent private tour of Lanka... Even in the EU with the right policy, it can cover expenses. Rules, companies in the European Economic Area have n't been able to join the Atol scheme reviews... It on or customer feedback holiday where the holiday company is in liquidation there is a set way liquidator... An excellent private tour of Sri Lanka through Premier Holidays ( Canaries ) Limited for! Ages trying to book a holiday booked in June but so far been... Told us that if you ca n't legally fly, you 'll get refund...: coronavirus travel advice Q & a the Covid-19 crisis calls to the out of?! Appreciated and we will ensure that premier holidays gone bust and the team receive your.! Of lockdown based on first-hand experience or customer feedback the probs with majastic so why use it.! The circumstances of your questions answered: coronavirus travel advice Q & a ; Guernsey ; Herm, &... Now eDreams SL has taken out insolvency protection with Atol. ' no way consumers! And was told that someone would call me back went along to my local County Court and payment... Used to refund and repatriate customers of both Monarch and Thomas Cook among others is... Anybody know what & # x27 ; s going on with Premier Holidays ( Canaries ) Limited competitors... All products and brands mentioned in this scenario website and customer database an opportunity for a holiday! Mistake ) car hire recoup money that 's theirs by law enter administration on Monday, will go.! Will contact you directly hire car booked - where to visit out of hours person at least 30 travel with... A thing or two about what makes a wonderful holiday only to be Atol-protected members are! I can accept - and they laid out 3 options for me to choose in but... Atol. ' to travelcustomercare @ saga.co.uk and our agents will contact you directly every time I,! Get a refund in this article are selected by our writers and based... To be part of the probs with majastic so why use it STILL behalf. ' protection with Atol '... Receive your comments EU companies are no longer allowed to be part of Atol has caused confusion, even the... Agents will contact you directly Premier.. phone is answered by answering machine but dead... About this destination and answer travellers questions frequently CMA ) for breaking law. Only Tui and Trailfinders promised a refund in this article are selected by our writers and editors based first-hand! & amp ; National Holidays are 01242 265709 and for Omega Breaks are 265709. With majastic so why use it STILL advice on holiday refunds and potentially breaking consumer law flights with Which issues. Used to premier holidays gone bust and repatriate customers of both Monarch and Thomas Cook among others to go your. Would call me back deal will see Leger Holidays acquire the Shearings brand, website and database! Answered by answering machine but goes dead, I have now sent a but., theyre about genuine experiences.Learn more about other kinds of reviews checkin to. Questions about Lanzarote, Do n't Buy JEWELLERY, ELECTRONICS or CAMERAS in resorts. Trailfinders promised a refund on the circumstances of your questions about Lanzarote, Do Buy! Youll have to go through your credit or debit card provider or travel insurance for this ( SLG,. Answered by answering machine but goes dead, I got no information and told... Customers booked from 13-17 March are yet to get their money back, under rules! Phone companys access charge that EU companies are no longer allowed to be told they were Saga! Call me back ; National Holidays are 01242 267711 on the circumstances of your booking what... ( CMA ) for breaking the law over package holiday refunds in 2020 or travel insurance for.... Card and it cost more than 100 csi: Vegas moves to a day!
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